Billing Customer Service Specialist

Work arrangement: 1 month onsite, then transition to a hybrid setup (2 days in the office, 3 days WFH).

Location: Makati

Shift Schedule: Night shift

Job Summary
Responsible for managing accounts receivable processes, including invoicing, payment tracking, and collections. The role involves resolving billing discrepancies, reviewing customer contracts for accurate billing and revenue recognition, and supporting monthly revenue reviews. It also requires regular client interaction to ensure timely payments and excellent customer service.

Job Description
·        Facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts

·        Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data

·        Verify discrepancies and resolve clients’ billing issues

·        Keep track and process accounts and incoming payments

·        Assist in the billing process

·        Review customer contracts and update contract management system

·        Audit customer contracts to ensure proper billing and revenue recognition

·        Interact with customers and provide exceptional customer service

·        Assist the team in the monthly revenue review

·        Ad-hoc tasks assigned

Job Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• At least 1–3 years of experience in Accounts Receivable, Billing, or a similar finance role
• Strong understanding of accounts receivable processes, billing, and revenue recognition principles
• Experience handling invoicing, payment tracking, and collections follow-ups
• Ability to review and interpret customer contracts and ensure accurate billing alignment
• Proven experience in resolving billing discrepancies and handling client concerns professionally
• Proficiency in Microsoft Excel and accounting or ERP systems
• Strong attention to detail and accuracy in financial data processing
• Good analytical and problem-solving skills
• Excellent communication skills with the ability to interact effectively with clients and internal teams
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Team player with a proactive approach to supporting monthly revenue reviews and ad hoc tasks

Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.