Associate Customer Success Specialist

JOB SUMMARY
Working with customers and partners in a hands-on, inside sales support role.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
• Consult with clients on appropriate product licensing options.
• Receive phone, e-mail and chat sales inquiries and qualify new leads.
• Manage sales queues, answer customer and partner questions and facilitate orders in a timely
• manner. It is expected that sales queues will be processed daily.
• Promptly process phone, email, web form and web chat inquiries.
• Become Subject Matter Experts in certain areas of BarTender/BarTender Cloud (Versions,
• Editions, Use Cases, etc.).
• Effectively manage your sales pipeline to ensure accuracy
• Assist channel partners with Partner Portal access, training and engagement.
• Assist channel partners with quote inquiries and requests.
• Pursue expired subscription contracts for enterprise accounts through direct engagement via e-mail and phone

REQUIRED EXPERIENCE, SKILLS & ABILITIES
• 1-2 years of Customer Service experience – including online, e-mail and phone sales, queue
management, and general inside sales functions
• Highly organized, proactive, detail-oriented, and customer-obsessed

REQUIRED EDUCATION
• Bachelor’s degree in sales, business, marketing, or a similar field or equivalent, relevant experience.

Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.