FAQ’s
About Flat Planet
Established in 2010 by Chris and Jenny Moriarty, who saw the opportunity to help Aussie businesses solve staffing problems and grow all while taking quality opportunities to a location that needed it. This is why we are called Flat Planet, it’s about leveling the playing field and businesses and staff.
What skill sets can I access?
Anything that is done at a computer! Covid has proven that location isn’t as important as was traditionally thought. From Accounting staff, customer service, technical support and graphic design, there are literally millions of qualified staff in the Philippines. We have over 80,000 CVs on our database alone.
What sort of clients choose Flat Planet?
We are proud to say we still have our first client. Our clients vary from SMEs to publicly listed companies. It doesn’t matter if you need just one person or a team of 50 people. This is not one size fits all, and we tailor the team to suit you. All staff are 100% allocated to you!
How much does Flat Planet cost?
Our transparent fees are the salary, on costs (including health cover for your team), office and Technology kit and the management fee. There are no hidden costs or nasty surprises. We don’t charge a set-up fee or for recruitment – saving you a bundle – and giving you confidence.
Is my information safe?
We take data security extremely seriously. As a boutique provider we work with your IT team to make sure our systems align with yours, that we deeply understand your needs and deliver to that.
How do I get started?
Have a chat with our Client Management teams (link). We will work with you to understand what you need, put in a place a project plan and get you going. Really all you need is a Job Description that will allow us to properly price the role in the market, we do all the pre-screening, you make the final choices about who you want on the team.
What’s the difference between BPO and KPO?
Business Process Outsourcing (BPO) traditionally involved outsourcing routine, process-driven tasks such as customer service and data entry. However, with the advent of AI, these tasks are becoming increasingly automated.
Knowledge Process Outsourcing (KPO), on the other hand, focuses on knowledge-intensive areas where specialised skills and expertise are required. KPO involves tasks that add strategic value to our clients.
Why choose Flat Planet over other outsourcing companies in Australia?
Flat Planet offers tailored workforce solutions, ensuring quality talent, secure data handling, and cost-effective strategies to meet the specific needs of Australian businesses.
What industries does Flat Planet serve in Australia?
Flat Planet supports industries such as finance, IT, marketing, customer service, and administrative support with skilled offshore professionals.
What accounting services can Flat Planet outsource?
Flat Planet provides accounts payable, receivable, bookkeeping, payroll, and financial reporting services tailored to business needs.
How does Flat Planet ensure compliance in outsourced accounting?
Flat Planet adheres to Australian accounting standards and uses secure systems to ensure compliance and data integrity.
Why outsource accounting services to Flat Planet?
Businesses can reduce costs, improve accuracy, and gain access to skilled accounting professionals through Flat Planet’s services.
What does an outsourced Accounts Payable Officer from Flat Planet handle?
They manage invoice processing, supplier reconciliation, payment schedules, and expense tracking to streamline operations.
How does Flat Planet ensure quality in accounts payable services?
Flat Planet employs experienced professionals and integrates advanced technology for efficient and accurate processing.
Can an Accounts Payable Officer work with my existing systems?
Yes, Flat Planet’s professionals are trained to adapt to your existing accounting and ERP systems.
What offshore solutions does Flat Planet offer for Australian businesses?
Flat Planet provides workforce extension, virtual assistants, and IT consulting tailored to Australian market needs.
How does Flat Planet ensure seamless collaboration with offshore teams?
Through robust communication tools, regular reporting, and direct management, Flat Planet ensures smooth operations.
What are the benefits of Flat Planet’s offshore solutions?
Cost savings, access to global talent, and operational efficiency are key benefits of using Flat Planet’s services.
What is the average salary for roles outsourced to the Philippines?
Salaries vary by role, but Flat Planet ensures competitive compensation above the local market average.
How does Flat Planet balance cost savings with fair pay?
By offering attractive packages that align with industry standards in the Philippines while delivering value to clients.
Why are salaries in the Philippines attractive for outsourcing?
Lower living costs in the Philippines enable competitive salaries, making outsourcing cost-effective for businesses.
What roles do Filipino professionals at Flat Planet typically fill?
Roles include virtual assistants, accountants, IT specialists, customer service agents, and marketing experts.
How does Flat Planet ensure its Filipino employees are well-compensated?
Flat Planet offers above-market salaries, benefits, and career growth opportunities to attract top talent.
What is the typical salary range for Flat Planet’s employees?
Salaries depend on roles and experience but are always competitive and fair.
What is the scope of Flat Planet’s BPO services?
Services include customer support, data entry, back-office processing, and administrative tasks.
How does Flat Planet’s BPO model improve business efficiency?
By streamlining processes, reducing costs, and employing skilled professionals, businesses can focus on core activities.
What industries benefit from Flat Planet’s BPO services?
Finance, retail, trades, healthcare, IT, and marketing are among the industries benefiting from Flat Planet’s expertise.
Does Flat Planet offer software development outsourcing?
Yes, Flat Planet connects businesses with skilled software developers for custom applications, system integration, and IT support.
What technologies do Flat Planet’s developers specialise in?
Developers specialise in programming languages like Java, Python, and .NET, as well as cloud platforms and databases.
How does Flat Planet ensure quality in software development?
Through rigorous recruitment, continuous training, and project management oversight.
Why is the Philippines a top destination for outsourcing?
The Philippines offers a skilled, English-speaking workforce, cultural alignment with Western businesses, and cost efficiency.
What services can Flat Planet outsource from the Philippines?
Accounting, customer service, IT support, digital marketing, and administrative roles are common.
How does Flat Planet support businesses outsourcing to the Philippines?
By providing end-to-end management, recruitment, and onboarding of professionals.
What tasks can a Filipino Virtual Assistant handle?
Tasks include email management, appointment scheduling, social media management, and data entry.
How does Flat Planet recruit top Filipino Virtual Assistants?
Flat Planet employs a stringent hiring process, focusing on skills, experience, and cultural fit.
How does hiring a virtual assistant benefit my business?
It reduces administrative workload, improves productivity, and provides cost-effective support.
What IT consulting services does Flat Planet offer?
Flat Planet provides IT strategy development, system integration, cloud solutions, and cybersecurity consulting.
How does Flat Planet ensure successful IT consulting outcomes?
By employing experienced IT consultants who collaborate closely with clients to tailor solutions to their needs.
Can Flat Planet help with IT infrastructure planning?
Yes, Flat Planet assists with infrastructure planning, ensuring scalable, secure, and efficient systems.
What is Knowledge Process Outsourcing (KPO)?
KPO involves outsourcing high-value, knowledge-intensive tasks like financial analysis, research, and data management.
How does Flat Planet excel in KPO services?
Flat Planet provides skilled professionals with domain expertise to deliver value-added services beyond traditional outsourcing.
What industries benefit from Flat Planet’s KPO services?
Finance, healthcare, education, and IT sectors benefit significantly from Flat Planet’s KPO solutions.
What legal services can Flat Planet outsource?
Services include document review, legal research, contract drafting, and compliance monitoring.
How does Flat Planet ensure confidentiality in legal outsourcing?
Through secure systems, non-disclosure agreements, and strict data privacy protocols.
Why choose Flat Planet for legal process outsourcing?
Flat Planet provides access to qualified legal professionals at competitive rates while ensuring high-quality service.
What are the benefits of hiring an offshore accountant through Flat Planet?
Businesses gain access to skilled accountants, reduce costs, and streamline financial operations with Flat Planet’s support.
How does Flat Planet ensure quality in offshore accounting?
By recruiting certified professionals trained in Australian accounting standards and practices.
Can offshore accountants handle tax compliance?
Yes, Flat Planet’s accountants are proficient in tax compliance and financial reporting, tailored to local regulations.
What bookkeeping services does Flat Planet provide?
Services include data entry, payroll processing, bank reconciliation, and financial statement preparation.
How does Flat Planet ensure accuracy in bookkeeping?
By using advanced software and hiring detail-oriented professionals with bookkeeping expertise.
Why outsource bookkeeping to Flat Planet?
It saves time, reduces costs, and improves financial accuracy, allowing businesses to focus on growth.
How does Flat Planet streamline outsourced accounting?
Through efficient processes, skilled staff, and secure systems, ensuring seamless financial management.
What types of businesses benefit from outsourced accounting?
SMEs, startups, and established companies across various industries benefit from Flat Planet’s accounting services.
Can Flat Planet customise accounting services to my business?
Yes, services are tailored to meet the specific needs and goals of each client.
Why is the Philippines a prime outsourcing destination?
The Philippines offers a skilled workforce, English proficiency, and cost-effective solutions, making it ideal for outsourcing.
How does Flat Planet support outsourcing to the Philippines?
Flat Planet manages recruitment, training, and team integration for businesses outsourcing to the Philippines.
What are the most outsourced roles to the Philippines through Flat Planet?
Roles include virtual assistants, customer service agents, accountants, and IT professionals.
What services does Flat Planet specialize in outsourcing from the Philippines?
Flat Planet specialises in administrative support, accounting, IT, and marketing outsourcing.
How does outsourcing to the Philippines benefit businesses?
It provides cost savings, access to skilled talent, and improved operational efficiency.
What makes Flat Planet a trusted outsourcing partner in the Philippines?
With over a decade of experience, Flat Planet delivers reliable, tailored solutions with transparency and quality.
Does Flat Planet function as a recruitment agency?
Yes, Flat Planet offers recruitment services, sourcing top talent for businesses across industries.
What makes Flat Planet’s recruitment services unique?
Flat Planet combines local expertise with global business understanding to find the perfect candidates for clients.
Can Flat Planet recruit specialised roles in the Philippines?
Yes, Flat Planet recruits for niche and technical positions, including IT, finance, and creative roles.
What processes can Flat Planet outsource?
Flat Planet handles back-office processes, customer service, finance, HR, and IT support for businesses.
How does process outsourcing with Flat Planet improve efficiency?
By leveraging skilled talent and advanced technology, businesses can streamline operations and focus on core activities.
Is process outsourcing cost-effective with Flat Planet?
Yes, outsourcing reduces labor costs and enhances productivity, offering excellent ROI.
How does Flat Planet assist with recruitment in the Philippines?
Flat Planet provides end-to-end recruitment services, sourcing top-tier talent across various industries for its clients.
What industries does Flat Planet recruit for in the Philippines?
Flat Planet specialises in recruiting for IT, finance, customer service, marketing, and administrative roles.
Why choose Flat Planet for recruitment in the Philippines?
With local expertise and a robust talent pool, Flat Planet delivers candidates who align with clients’ business needs.
What is a satellite office, and does Flat Planet offer this service?
A satellite office is a remote extension of a company’s operations. Flat Planet provides state-of-the-art satellite offices in the Philippines.
How does Flat Planet manage satellite offices?
Flat Planet handles office setup, staffing, IT infrastructure, and compliance, ensuring seamless integration with the parent company.
What are the benefits of setting up a satellite office with Flat Planet?
Businesses gain access to skilled talent, reduce overhead costs, and expand operations efficiently.
What IT consulting services does Flat Planet provide?
Flat Planet offers IT strategy, cloud migration, system integration, cybersecurity, and ongoing IT support services.
How does Flat Planet ensure successful IT consulting projects?
Flat Planet employs skilled consultants who work closely with clients to understand and achieve their IT goals.
Can Flat Planet help businesses scale their IT infrastructure?
Yes, Flat Planet specializes in scalable IT solutions that adapt to business growth.
How does Flat Planet operate as a virtual assistant agency?
Flat Planet recruits, trains, and manages highly skilled virtual assistants who support businesses remotely.
What tasks can a Flat Planet virtual assistant handle?
Tasks include scheduling, email management, social media, customer support, and research.
Why hire a virtual assistant through Flat Planet?
Flat Planet provides pre-vetted, experienced assistants who integrate seamlessly with client operations.
What sets Flat Planet apart from other virtual assistant companies?
Flat Planet offers personalised recruitment, ongoing support, and integration with client systems, ensuring high-quality service.
What industries benefit from Flat Planet’s virtual assistants?
Industries like real estate, e-commerce, healthcare, and professional services benefit from skilled Flat Planet assistants.
How does Flat Planet support virtual assistants?
Flat Planet provides training, state-of-the-art tools, and a collaborative environment to maximize productivity.
Why choose Flat Planet over other virtual assistant firms?
Flat Planet offers a tailored approach, sourcing assistants with the skills and experience to meet specific business needs.
Can Flat Planet provide industry-specific virtual assistants?
Yes, Flat Planet matches assistants with expertise in fields such as finance, IT, marketing, and customer support.
How does Flat Planet ensure seamless communication with virtual assistants?
Through secure platforms, clear reporting, and direct client communication, Flat Planet ensures efficiency.
Does Flat Planet offer virtual assistant jobs?
Yes, Flat Planet provides stable, long-term virtual assistant positions for skilled professionals in the Philippines.
What qualifications does Flat Planet look for in virtual assistants?
Candidates with strong communication skills, technical proficiency, and relevant experience are prioritized.
How does Flat Planet support virtual assistant career growth?
Through training programs, competitive pay, and opportunities to work with international clients.
How does Flat Planet connect Filipinos with virtual assistant jobs?
Flat Planet recruits qualified candidates, providing them with opportunities to work remotely for global businesses.
What are the benefits of working as a virtual assistant with Flat Planet?
Benefits include competitive salaries, stable careers, and exposure to international clients.
What tools do Flat Planet virtual assistants use?
Assistants use industry-standard tools like CRM software, project management platforms, and communication apps.
How does Flat Planet provide virtual assistants to Australian businesses?
Flat Planet recruits, trains, and integrates virtual assistants who support Australian companies remotely.
What makes Flat Planet’s virtual assistants suitable for Australian businesses?
Their English proficiency, cultural alignment, and ability to work in Australian time zones ensure effective collaboration.
What tasks can Flat Planet virtual assistants perform for Australian clients?
Tasks include customer support, bookkeeping, social media management, and administrative duties.
What services does a virtual secretary from Flat Planet provide?
Services include calendar management, travel coordination, email handling, and document preparation.
How does Flat Planet ensure professional secretarial support?
By hiring experienced secretaries and providing them with training and advanced tools for seamless service delivery.
Why outsource a virtual secretary through Flat Planet?
It reduces costs, increases flexibility, and provides skilled support tailored to business needs.
About Flat Planet
Established in 2010 by Chris and Jenny Moriarty, who saw the opportunity to help Aussie businesses solve staffing problems and grow all while taking quality opportunities to a location that needed it. This is why we are called Flat Planet, it’s about leveling the playing field and businesses and staff.
What sort of clients choose Flat Planet?
We are proud to say we still have our first client. Our clients vary from SMEs to publicly listed companies. It doesn’t matter if you need just one person or a team of 50 people. This is not one size fits all, and we tailor the team to suit you. All staff are 100% allocated to you!
Is my information safe?
We take data security extremely seriously. As a boutique provider we work with your IT team to make sure our systems align with yours, that we deeply understand your needs and deliver to that.
What’s the difference between BPO and KPO?
Business Process Outsourcing (BPO) traditionally involved outsourcing routine, process-driven tasks such as customer service and data entry. However, with the advent of AI, these tasks are becoming increasingly automated.
Knowledge Process Outsourcing (KPO), on the other hand, focuses on knowledge-intensive areas where specialised skills and expertise are required. KPO involves tasks that add strategic value to our clients.
What industries does Flat Planet serve in Australia?
Flat Planet supports industries such as finance, IT, marketing, customer service, and administrative support with skilled offshore professionals.
How does Flat Planet ensure compliance in outsourced accounting?
Flat Planet adheres to Australian accounting standards and uses secure systems to ensure compliance and data integrity.
What does an outsourced Accounts Payable Officer from Flat Planet handle?
They manage invoice processing, supplier reconciliation, payment schedules, and expense tracking to streamline operations.
Can an Accounts Payable Officer work with my existing systems?
Yes, Flat Planet’s professionals are trained to adapt to your existing accounting and ERP systems.
How does Flat Planet ensure seamless collaboration with offshore teams?
Through robust communication tools, regular reporting, and direct management, Flat Planet ensures smooth operations.
What is the average salary for roles outsourced to the Philippines?
Salaries vary by role, but Flat Planet ensures competitive compensation above the local market average.
Why are salaries in the Philippines attractive for outsourcing?
Lower living costs in the Philippines enable competitive salaries, making outsourcing cost-effective for businesses.
How does Flat Planet ensure its Filipino employees are well-compensated?
Flat Planet offers above-market salaries, benefits, and career growth opportunities to attract top talent.
What is the scope of Flat Planet’s BPO services?
Services include customer support, data entry, back-office processing, and administrative tasks.
What industries benefit from Flat Planet’s BPO services?
Finance, retail, trades, healthcare, IT, and marketing are among the industries benefiting from Flat Planet’s expertise.
What technologies do Flat Planet’s developers specialise in?
Developers specialise in programming languages like Java, Python, and .NET, as well as cloud platforms and databases.
Why is the Philippines a top destination for outsourcing?
The Philippines offers a skilled, English-speaking workforce, cultural alignment with Western businesses, and cost efficiency.
How does Flat Planet support businesses outsourcing to the Philippines?
By providing end-to-end management, recruitment, and onboarding of professionals.
How does Flat Planet recruit top Filipino Virtual Assistants?
Flat Planet employs a stringent hiring process, focusing on skills, experience, and cultural fit.
What IT consulting services does Flat Planet offer?
Flat Planet provides IT strategy development, system integration, cloud solutions, and cybersecurity consulting.
Can Flat Planet help with IT infrastructure planning?
Yes, Flat Planet assists with infrastructure planning, ensuring scalable, secure, and efficient systems.
How does Flat Planet excel in KPO services?
Flat Planet provides skilled professionals with domain expertise to deliver value-added services beyond traditional outsourcing.
What legal services can Flat Planet outsource?
Services include document review, legal research, contract drafting, and compliance monitoring.
Why choose Flat Planet for legal process outsourcing?
Flat Planet provides access to qualified legal professionals at competitive rates while ensuring high-quality service.
How does Flat Planet ensure quality in offshore accounting?
By recruiting certified professionals trained in Australian accounting standards and practices.
What bookkeeping services does Flat Planet provide?
Services include data entry, payroll processing, bank reconciliation, and financial statement preparation.
Why outsource bookkeeping to Flat Planet?
It saves time, reduces costs, and improves financial accuracy, allowing businesses to focus on growth.
What types of businesses benefit from outsourced accounting?
SMEs, startups, and established companies across various industries benefit from Flat Planet’s accounting services.
Why is the Philippines a prime outsourcing destination?
The Philippines offers a skilled workforce, English proficiency, and cost-effective solutions, making it ideal for outsourcing.
What are the most outsourced roles to the Philippines through Flat Planet?
Roles include virtual assistants, customer service agents, accountants, and IT professionals.
How does outsourcing to the Philippines benefit businesses?
It provides cost savings, access to skilled talent, and improved operational efficiency.
Does Flat Planet function as a recruitment agency?
Yes, Flat Planet offers recruitment services, sourcing top talent for businesses across industries.
Can Flat Planet recruit specialised roles in the Philippines?
Yes, Flat Planet recruits for niche and technical positions, including IT, finance, and creative roles.
How does process outsourcing with Flat Planet improve efficiency?
By leveraging skilled talent and advanced technology, businesses can streamline operations and focus on core activities.
How does Flat Planet assist with recruitment in the Philippines?
Flat Planet provides end-to-end recruitment services, sourcing top-tier talent across various industries for its clients.
Why choose Flat Planet for recruitment in the Philippines?
With local expertise and a robust talent pool, Flat Planet delivers candidates who align with clients’ business needs.
How does Flat Planet manage satellite offices?
Flat Planet handles office setup, staffing, IT infrastructure, and compliance, ensuring seamless integration with the parent company.
What IT consulting services does Flat Planet provide?
Flat Planet offers IT strategy, cloud migration, system integration, cybersecurity, and ongoing IT support services.
Can Flat Planet help businesses scale their IT infrastructure?
Yes, Flat Planet specializes in scalable IT solutions that adapt to business growth.
What tasks can a Flat Planet virtual assistant handle?
Tasks include scheduling, email management, social media, customer support, and research.
What sets Flat Planet apart from other virtual assistant companies?
Flat Planet offers personalised recruitment, ongoing support, and integration with client systems, ensuring high-quality service.
How does Flat Planet support virtual assistants?
Flat Planet provides training, state-of-the-art tools, and a collaborative environment to maximize productivity.
Can Flat Planet provide industry-specific virtual assistants?
Yes, Flat Planet matches assistants with expertise in fields such as finance, IT, marketing, and customer support.
Does Flat Planet offer virtual assistant jobs?
Yes, Flat Planet provides stable, long-term virtual assistant positions for skilled professionals in the Philippines.
How does Flat Planet support virtual assistant career growth?
Through training programs, competitive pay, and opportunities to work with international clients.
What are the benefits of working as a virtual assistant with Flat Planet?
Benefits include competitive salaries, stable careers, and exposure to international clients.
How does Flat Planet provide virtual assistants to Australian businesses?
Flat Planet recruits, trains, and integrates virtual assistants who support Australian companies remotely.
What tasks can Flat Planet virtual assistants perform for Australian clients?
Tasks include customer support, bookkeeping, social media management, and administrative duties.
How does Flat Planet ensure professional secretarial support?
By hiring experienced secretaries and providing them with training and advanced tools for seamless service delivery.
What skill sets can I access?
Anything that is done at a computer! Covid has proven that location isn’t as important as was traditionally thought. From Accounting staff, customer service, technical support and graphic design, there are literally millions of qualified staff in the Philippines. We have over 80,000 CVs on our database alone.
How much does Flat Planet cost?
Our transparent fees are the salary, on costs (including health cover for your team), office and Technology kit and the management fee. There are no hidden costs or nasty surprises. We don’t charge a set-up fee or for recruitment – saving you a bundle – and giving you confidence.
How do I get started?
Have a chat with our Client Management teams (link). We will work with you to understand what you need, put in a place a project plan and get you going. Really all you need is a Job Description that will allow us to properly price the role in the market, we do all the pre-screening, you make the final choices about who you want on the team.
Why choose Flat Planet over other outsourcing companies in Australia?
Flat Planet offers tailored workforce solutions, ensuring quality talent, secure data handling, and cost-effective strategies to meet the specific needs of Australian businesses.
What accounting services can Flat Planet outsource?
Flat Planet provides accounts payable, receivable, bookkeeping, payroll, and financial reporting services tailored to business needs.
Why outsource accounting services to Flat Planet?
Businesses can reduce costs, improve accuracy, and gain access to skilled accounting professionals through Flat Planet’s services.
Why outsource accounting services to Flat Planet?
Businesses can reduce costs, improve accuracy, and gain access to skilled accounting professionals through Flat Planet’s services.
How does Flat Planet ensure quality in accounts payable services?
Flat Planet employs experienced professionals and integrates advanced technology for efficient and accurate processing.
What offshore solutions does Flat Planet offer for Australian businesses?
Flat Planet provides workforce extension, virtual assistants, and IT consulting tailored to Australian market needs.
What are the benefits of Flat Planet’s offshore solutions?
Cost savings, access to global talent, and operational efficiency are key benefits of using Flat Planet’s services.
How does Flat Planet balance cost savings with fair pay?
By offering attractive packages that align with industry standards in the Philippines while delivering value to clients.
What roles do Filipino professionals at Flat Planet typically fill?
Roles include virtual assistants, accountants, IT specialists, customer service agents, and marketing experts.
What is the typical salary range for Flat Planet’s employees?
Salaries depend on roles and experience but are always competitive and fair.
How does Flat Planet’s BPO model improve business efficiency?
By streamlining processes, reducing costs, and employing skilled professionals, businesses can focus on core activities.
Does Flat Planet offer software development outsourcing?
Yes, Flat Planet connects businesses with skilled software developers for custom applications, system integration, and IT support.
How does Flat Planet ensure quality in software development?
Through rigorous recruitment, continuous training, and project management oversight.
What services can Flat Planet outsource from the Philippines?
Accounting, customer service, IT support, digital marketing, and administrative roles are common.
What tasks can a Filipino Virtual Assistant handle?
Tasks include email management, appointment scheduling, social media management, and data entry.
How does hiring a virtual assistant benefit my business?
It reduces administrative workload, improves productivity, and provides cost-effective support.
How does Flat Planet ensure successful IT consulting outcomes?
By employing experienced IT consultants who collaborate closely with clients to tailor solutions to their needs.
What is Knowledge Process Outsourcing (KPO)?
KPO involves outsourcing high-value, knowledge-intensive tasks like financial analysis, research, and data management.
What industries benefit from Flat Planet’s KPO services?
Finance, healthcare, education, and IT sectors benefit significantly from Flat Planet’s KPO solutions.
How does Flat Planet ensure confidentiality in legal outsourcing?
Through secure systems, non-disclosure agreements, and strict data privacy protocols.
What are the benefits of hiring an offshore accountant through Flat Planet?
Businesses gain access to skilled accountants, reduce costs, and streamline financial operations with Flat Planet’s support.
Can offshore accountants handle tax compliance?
Yes, Flat Planet’s accountants are proficient in tax compliance and financial reporting, tailored to local regulations.
How does Flat Planet ensure accuracy in bookkeeping?
By using advanced software and hiring detail-oriented professionals with bookkeeping expertise.
How does Flat Planet streamline outsourced accounting?
Through efficient processes, skilled staff, and secure systems, ensuring seamless financial management.
Can Flat Planet customise accounting services to my business?
Yes, services are tailored to meet the specific needs and goals of each client.
How does Flat Planet support outsourcing to the Philippines?
Flat Planet manages recruitment, training, and team integration for businesses outsourcing to the Philippines.
What services does Flat Planet specialize in outsourcing from the Philippines?
Flat Planet specialises in administrative support, accounting, IT, and marketing outsourcing.
What makes Flat Planet a trusted outsourcing partner in the Philippines?
With over a decade of experience, Flat Planet delivers reliable, tailored solutions with transparency and quality.
What makes Flat Planet’s recruitment services unique?
Flat Planet combines local expertise with global business understanding to find the perfect candidates for clients.
What processes can Flat Planet outsource?
Flat Planet handles back-office processes, customer service, finance, HR, and IT support for businesses.
Is process outsourcing cost-effective with Flat Planet?
Yes, outsourcing reduces labor costs and enhances productivity, offering excellent ROI.
What industries does Flat Planet recruit for in the Philippines?
Flat Planet specialises in recruiting for IT, finance, customer service, marketing, and administrative roles.
What is a satellite office, and does Flat Planet offer this service?
A satellite office is a remote extension of a company’s operations. Flat Planet provides state-of-the-art satellite offices in the Philippines.
What are the benefits of setting up a satellite office with Flat Planet?
Businesses gain access to skilled talent, reduce overhead costs, and expand operations efficiently.
How does Flat Planet ensure successful IT consulting projects?
Flat Planet employs skilled consultants who work closely with clients to understand and achieve their IT goals.
How does Flat Planet operate as a virtual assistant agency?
Flat Planet recruits, trains, and manages highly skilled virtual assistants who support businesses remotely.
Why hire a virtual assistant through Flat Planet?
Flat Planet provides pre-vetted, experienced assistants who integrate seamlessly with client operations.
What industries benefit from Flat Planet’s virtual assistants?
Industries like real estate, e-commerce, healthcare, and professional services benefit from skilled Flat Planet assistants.
Why choose Flat Planet over other virtual assistant firms?
Flat Planet offers a tailored approach, sourcing assistants with the skills and experience to meet specific business needs.
How does Flat Planet ensure seamless communication with virtual assistants?
Through secure platforms, clear reporting, and direct client communication, Flat Planet ensures efficiency.
What qualifications does Flat Planet look for in virtual assistants?
Candidates with strong communication skills, technical proficiency, and relevant experience are prioritized.
How does Flat Planet connect Filipinos with virtual assistant jobs?
Flat Planet recruits qualified candidates, providing them with opportunities to work remotely for global businesses.
What tools do Flat Planet virtual assistants use?
Assistants use industry-standard tools like CRM software, project management platforms, and communication apps.
What makes Flat Planet’s virtual assistants suitable for Australian businesses?
Their English proficiency, cultural alignment, and ability to work in Australian time zones ensure effective collaboration.
What services does a virtual secretary from Flat Planet provide?
Services include calendar management, travel coordination, email handling, and document preparation.
Why outsource a virtual secretary through Flat Planet?
It reduces costs, increases flexibility, and provides skilled support tailored to business needs.
What is business process outsourcing (BPO)?
Business process outsourcing (BPO) is when a company hires an external provider, usually offshore, to run specific business functions such as accounting, admin, customer service or IT. For Australian businesses, BPO to the Philippines typically cuts the cost of these roles by 60% to 70% while maintaining quality and time-zone alignment.
How does business process outsourcing work?
You identify the functions you want to outsource, while a BPO provider recruits, employs and manages the staff performing the functions, often offshore. You direct the work and set the standards; the provider handles recruitment, payroll, human resources, compliance and workspace, so you get the output without the overhead.
What are the benefits of BPO for Australian businesses?
BPO lets Australian businesses cut staffing costs by 60% to 70%, scale up or down quickly, and free their local team to focus on growth. Done through a good provider, you also gain access to highly skilled, English-speaking professionals and ‘round-the-clock or after-hours capacity where you need it.
What business processes can be outsourced?
Almost any process that doesn’t need a physical presence in Australia: bookkeeping and accounts payable, customer service, admin and data entry, virtual assistance, IT and software development, and legal and knowledge process work. Australian businesses usually start with admin or finance, then expand as they see results.
Is BPO only for large companies?
No. While bigger enterprises use large-scale BPO, small and medium-sized Australian businesses benefit just as much through providers that offer dedicated staff rather than high-volume seats. A single outsourced admin or bookkeeping role can deliver meaningful savings and free up owner time.
Why do businesses outsource to the Philippines?
The Philippines is the world’s leading outsourcing destination, thanks to a large, highly educated, English-speaking workforce, strong Western-aligned business culture, and just a two to three-hour time difference with Australia. Combined with salaries 60% to 70% below Australian levels, it offers quality and cost advantages that are hard to match.
Is outsourcing to the Philippines worth it?
For most Australian businesses, yes. You access highly skilled staff at a fraction of local cost, without the overheads of superannuation, payroll tax or office space. The key is choosing a provider that gives you dedicated, well-managed team members rather than an anonymous, shared-seat arrangement.
What can you outsource to the Philippines?
Common roles include virtual assistants and admin, bookkeeping, accounts payable, accountants, customer service, legal process support, and IT or development. If a role can be done well remotely, it can usually be outsourced to the Philippines.
How do I start outsourcing to the Philippines?
Decide which roles you want to fill, then engage a provider who recruits, employs and manages the staff for you, typically within a few weeks. You interview and approve your hire, direct their day-to-day work, and the provider handles the rest.
Is it safe to outsource to the Philippines?
Yes, when you work with an established provider. Reputable providers operate secure facilities, use managed devices, sign NDAs and assign intellectual property to your business. Australian-owned providers add a layer of local accountability and contract protection.
What are the best outsourcing companies for Australian businesses?
The best fit for most Australian SMEs is an Australian-owned provider offering dedicated Philippines-based staff and transparent pricing, rather than a large enterprise call centre. Compare providers on ownership and accountability, dedicated versus shared staff, pricing transparency, data security and staff welfare.
What are offshore solutions for Australian businesses?
Offshore solutions let Australian businesses build teams overseas, most commonly in the Philippines, to perform roles such as admin, finance and customer service at lower cost. A provider handles employment, payroll and management offshore, while the staff works as a dedicated extension of your Australian team.
Should I use an Australian-owned or offshore-only outsourcing company?
For most Australian small and medium-sized businesses, an Australian-owned provider is better. You get a local contract, local accountability and Australian-hours communication, while still accessing Philippine talent at a lower cost. Offshore-only providers can be cheaper but offer less local recourse.
How much do Australian businesses save with offshore outsourcing?
Australian businesses typically save 60% to 70% on salaries by outsourcing offshore, before also avoiding local on-costs such as superannuation, payroll tax and office space. For a team of several roles, that can add up to six-figure annual savings.
Do offshore teams work in Australian business hours?
Yes. Philippines-based staff commonly work full Australian business hours and align to your schedule, which is one reason the Philippines suits Australian businesses so well. Confirm hours and coverage with your provider when you set up the role.
What is a Filipino virtual assistant?
A Filipino virtual assistant (VA) is a skilled remote worker based in the Philippines who supports your business with tasks such as admin, email and calendar management, data entry, customer service and research. They work as a dedicated part of your team, usually in Australian business hours, at a fraction of the local cost.
What tasks can a Filipino virtual assistant do?
A Filipino VA can handle admin, inbox and calendar management, data entry, scheduling, bookkeeping support, customer service, social media and research. Most Australian businesses start with one VA for admin-heavy work, then scale into dedicated roles as they see the value.
How do I hire a virtual assistant from the Philippines?
The simplest way is through a virtual assistant agency that recruits, employs and manages the VA for you. You describe the role, interview and approve your candidate, and the agency handles payroll, HR and workspace, so you get a dedicated VA without the admin.
How much does a Filipino virtual assistant cost?
A full-time Filipino virtual assistant costs a fraction of an equivalent Australian admin salary, plus a management fee when hired through an agency. Overall, Australian businesses typically save 60% to 70% versus hiring locally.
What makes a good virtual assistant agency or company?
A good VA agency provides dedicated (not shared) staff, transparent pricing, careful recruitment you’re involved in, strong data security, and good staff support so that your VA stays long-term. Australian-owned agencies also give you local accountability and a contract under Australian arrangements.
What does a virtual secretary in the Philippines do?
A Philippines-based virtual secretary manages your diary, appointments, emails, calls, travel and documents remotely, acting as a professional executive assistant from afar. They work in Australian business hours and cost far less than a local secretary, making high-quality support accessible to smaller businesses.
How is a virtual secretary different from a virtual assistant?
The roles overlap. A virtual secretary typically focuses on executive support, diary, correspondence, calls and document management, while a virtual assistant covers a broader mix of admin and business tasks. Both can be hired from the Philippines as dedicated team members.
How much does a virtual secretary in the Philippines cost?
A full-time Philippines-based virtual secretary costs a fraction of an Australian equivalent, generally a 60% to 70% saving, plus a management fee when engaged through a provider. Exact cost depends on experience and scope.
Can a virtual secretary work in my time zone?
Yes. Virtual secretaries based in the Philippines commonly work full Australian business hours, so they can manage your day in real time, answer calls and respond to your team and clients as though based locally.
Is a virtual secretary in the Philippines confidential and secure?
Yes, with a reputable provider. Look for signed NDAs, secure managed devices, controlled facilities and clear data-handling terms. An established provider treats confidentiality as standard for executive-support roles.
Can Australian businesses hire virtual assistants?
Yes. Australian businesses widely hire virtual assistants, most commonly from the Philippines, to handle admin, customer service and support tasks remotely at lower cost. Through a provider, the VA works Australian hours as a dedicated member of your team.
How do virtual assistants work for Australian companies?
A virtual assistant works remotely as part of your team, taking direction from you while a provider manages their employment, payroll and workspace. They log on in Australian business hours and handle the tasks you assign, from admin to customer support.
Are virtual assistants worth it for small Australian businesses?
For many small businesses, yes. A VA frees the owner and team from admin-heavy work at a fraction of a local hire’s cost, letting you focus on clients and growth. Starting with one dedicated VA is a low-risk way to test the value.
How much do virtual assistants cost in Australia vs. the Philippines?
A Philippines-based virtual assistant typically costs 60% to 70% less than an Australian equivalent, before you also avoid super, payroll tax and office costs. You pay the VA’s salary plus a management fee through a provider.
How do I manage a virtual assistant remotely?
Set clear tasks and expectations, use shared tools (email, chat, project software) and hold a short regular check-in. Because Philippine VAs work Australian hours, day-to-day management feels much like working with an in-house team member. A good provider also supports performance and retention.
What is legal process outsourcing (LPO)?
Legal process outsourcing (LPO) is when a law firm or legal team hires an external provider to handle legal support work such as document review, drafting, legal research, e-discovery and paralegal tasks. It lets Australian firms access skilled legal professionals at a lower cost while freeing lawyers for higher-value work.
What legal tasks can be outsourced?
Commonly outsourced legal tasks include document review and management, contract drafting and review, legal research, e-discovery, transcription, and paralegal support. Higher-judgement work stays with your lawyers; routine and volume tasks move offshore to trained legal staff.
Why do Australian law firms use legal process outsourcing?
Australian firms use LPO to reduce costs, clear backlogs, and scale capacity without hiring locally, while freeing their solicitors to focus on advice and client work. Offshore legal staff in the Philippines offer strong English and legal training at 60% to 70% less than local cost.
Is legal process outsourcing secure and confidential?
Yes, with the right provider. LPO providers use secure facilities, managed devices, strict access controls, NDAs and confidentiality protocols suited to legal work. Confirm data-handling, jurisdiction and intellectual property terms in your agreement before starting.
How much does legal process outsourcing cost?
LPO typically costs 60% to 70% less than performing the same work in-house in Australia. You pay the offshore legal staff’s salary plus a management fee through a provider, with no local on-costs. Exact cost depends on the seniority and volume of work.
What is knowledge process outsourcing (KPO)?
Knowledge process outsourcing (KPO) is the outsourcing of higher-level, knowledge-based work such as research, data analysis, accounting, reporting and other specialist tasks. Unlike routine business process outsourcing (BPO), KPO involves judgement and expertise, and lets Australian businesses access skilled Filipino professionals for analytical work at lower cost.
How is KPO different from BPO?
BPO covers process-driven tasks such as data entry and customer service; KPO covers knowledge-driven work such as analysis, research and accounting that requires expertise and judgement. KPO staff are typically more qualified, and the value is in their skills, not just cost savings.
What work is suited to knowledge process outsourcing?
KPO suits research and market analysis, financial and data analysis, accounting and reporting, business intelligence, and other specialist tasks that need trained professionals. Australian businesses use KPO to add analytical capacity without the cost of senior local hires.
What are the benefits of KPO for Australian businesses?
KPO gives Australian businesses access to skilled analysts and professionals at 60% to 70% below local cost, extra analytical capacity on demand, and the ability to scale expertise up or down. It frees senior local staff from routine analysis to focus on decisions.
How do I choose a knowledge process outsourcing company?
Choose a KPO provider on the strength and qualifications of its people, its track record in your type of work, data security, and how well it communicates. Dedicated staff, transparent pricing and local accountability matter as much for KPO as for any outsourcing.
What does an offshore accountant do?
An offshore accountant based in the Philippines handles your accounting remotely, bookkeeping, reconciliations, management reports, BAS preparation support, payroll and more, as a dedicated part of your finance team. They work in Australian hours and cost far less than a local accountant.
Why outsource accounting services to the Philippines?
Outsourcing accounting to the Philippines gives Australian businesses qualified finance staff at 60% to 70% below local cost, extra capacity at peak times, and freedom for owners and managers to focus on the business rather than the books. The Philippines has a deep pool of trained accountants.
Is it safe to outsource accounting offshore?
Yes, with a reputable provider. Look for secure systems, managed devices, access controls, NDAs and staff experienced with Australian accounting standards and software. Your data stays protected while the work is done offshore.
What accounting software can offshore accountants use?
Offshore accountants commonly work in Xero, MYOB, QuickBooks and other platforms Australian businesses use, integrating into your existing systems rather than replacing them. Confirm software experience when you set up the role.
How much does outsourced accounting cost?
Outsourced accounting typically costs 60% to 70% less than an equivalent Australian hire. You pay the offshore accountant’s salary plus a management fee through a provider, with no super, payroll tax or office costs on top.
What is outsourced bookkeeping?
Outsourced bookkeeping is when an Australian business hires an offshore bookkeeper, commonly in the Philippines, to manage its day-to-day books: data entry, bank reconciliations, accounts payable and receivable, and reporting. The bookkeeper works remotely as part of your team at a fraction of local cost.
Why outsource bookkeeping to the Philippines?
Australian businesses outsource bookkeeping to save 60% to 70% on cost, keep their books consistently up to date, and free owners from admin. Philippine bookkeepers are trained, English-speaking, and experienced with software like Xero and MYOB.
Is outsourced bookkeeping accurate and reliable?
Yes, with a good provider. Dedicated, trained bookkeepers working in your systems produce accurate, timely books, often more consistently than a stretched in-house person. Regular reconciliation and reporting keep everything transparent and on track.
How much does outsourced bookkeeping cost?
Outsourced bookkeeping usually costs 60% to 70% less than a local bookkeeper. You pay the offshore bookkeeper’s salary plus a management fee through a provider, without local on-costs. The exact figure depends on hours and complexity.
Can an offshore bookkeeper use my existing systems?
Yes. Offshore bookkeepers typically work directly in your existing accounting software and processes rather than changing them, making the transition smooth. Confirm they have experience with your specific platform when you set up the role.
What does an outsourced accounts payable officer do?
An outsourced accounts payable (AP) officer manages your supplier invoices end to end: processing and coding invoices, matching to purchase orders, preparing payment runs, reconciling supplier statements and resolving queries. Based in the Philippines and working Australian hours, they keep your payables accurate and on time at a lower cost.
Why outsource accounts payable?
Outsourcing accounts payable saves 60% to 70% on cost, ensures invoices are processed promptly and accurately, and frees your finance team from high-volume data work. A dedicated AP officer improves supplier relationships and cash-flow control.
Can an offshore accounts payable officer work with my systems?
Yes. An offshore AP officer works within your existing accounting and invoicing systems and approval workflows, so nothing changes on your side except who does the processing. Confirm software experience (Xero, MYOB, QuickBooks, etc.) at setup.
How do you ensure accuracy and controls in outsourced accounts payable?
Accuracy comes from a trained, dedicated officer following your approval workflows, three-way matching, regular reconciliations and clear escalation for exceptions. A good provider builds these controls in and reports regularly so you retain full oversight.
How much does an outsourced accounts payable officer cost?
An offshore accounts payable officer typically costs 60% to 70% less than an Australian equivalent. You pay their salary plus a management fee through a provider, with no super, payroll tax or office costs.
What does a Philippines recruitment agency do?
A Philippines recruitment agency sources, screens and places skilled Filipino staff into roles, for local employers or, in Flat Planet’s case, for Australian businesses building offshore teams. A good agency handles sourcing, vetting and shortlisting so you interview only strong, role-ready candidates.
How do I find staff in the Philippines for my Australian business?
The simplest route is a provider that recruits, employs and manages Philippine staff for you. You describe the role, the provider sources and shortlists candidates. You interview and approve, and they handle employment, payroll and HR, so you get the right person without navigating Philippine hiring yourself.
Why use an agency instead of hiring in the Philippines directly?
An agency saves you from setting up a Philippine entity and managing local employment law, payroll and tax. It also brings local market knowledge to find and retain the right people, and (with an Australian-owned provider) you will be given a local contract and accountability.
How long does it take to recruit staff in the Philippines?
Typically a few weeks from defining the role to your new team member starting, depending on the role’s seniority and specialism. A provider with an active talent pool can often move faster for common admin and finance roles.
How do you ensure the quality of Filipino staff you place?
Quality comes from structured sourcing, skills and English testing, background checks and your own interview and approval of the candidate. Good providers also support onboarding and retention, so placements succeed long-term.
What is the average salary in the Philippines?
Average salaries in the Philippines vary widely by role and seniority, but for the office and professional roles that Australian businesses outsource, they are typically 60% to 70% below the Australian equivalent. See our salary-by-role guide for current 2026 figures in Australian dollars (AUD).
How much do Filipino workers earn in Australian dollars?
In AUD, Filipino office and professional staff typically earn a fraction of Australian pay for the same role. Exact figures depend on the role, experience and location; our salary guide sets out indicative monthly amounts by role for 2026.
Why are salaries in the Philippines lower than in Australia?
Philippine salaries reflect the local cost of living and labour market, which are much lower than Australia’s. So, the salaries are lower but the skills are rather high. That gap lets Australian businesses access qualified, English-speaking professionals at 60% to 70% less, while still paying competitive local wages.
Are Philippine salaries rising?
Yes, gradually, as demand for skilled, English-speaking talent grows. But they remain well below Australian levels, so the cost advantage for Australian businesses is durable rather than a short-term arbitrage.
How much does it cost to employ someone in the Philippines?
Beyond the salary, employing someone in the Philippines involves statutory benefits, payroll and workspace. Through a provider, you pay the salary plus a single management fee that covers all of this, still typically 60% to 70% below an Australian hire’s all-in cost.
What are remote professionals?
Remote professionals are skilled staff, such as accountants, admin, marketers or developers, who work for your business from another location, commonly the Philippines. Engaged through a provider, they form a dedicated remote team that integrates with your Australian business at a lower cost.
What is a satellite office?
A satellite office is a dedicated offshore team that operates as a branch of your business, without you setting up your own overseas entity. A provider hosts the team, staff, workspace and management in the Philippines, while they work exclusively for you as an extension of your Australian operation.
How is a satellite office different from a regular outsourcing arrangement?
A satellite office gives you a dedicated, branded team working only for you, often in a space set up for your business, rather than shared staff or seat-based services. It suits businesses scaling several offshore roles who want a cohesive team.
What are the benefits of building a remote team in the Philippines?
A remote team from the Philippines gives you skilled staff at 60% to 70% below local cost, the ability to scale quickly, Australian-hours coverage, and a dedicated team that grows with you, without the overhead of local hiring or an overseas entity of your own.
How do you manage a remote or satellite team effectively?
Effective management comes from clear roles and expectations, shared tools, regular communication in Australian hours, and a provider who handles HR, payroll and the workspace so you can focus on the work. Treating the team as part of your business, not a vendor, drives the best results.
How do I get a virtual assistant job in the Philippines?
To land a virtual assistant role, build strong English communication, basic admin and software skills (email, spreadsheets, scheduling tools), and apply through reputable providers that place VAs with Australian and international businesses. A clear CV and a professional home-office setup help you stand out.
What qualifications do I need to be a virtual assistant?
Formal qualifications aren’t always required, but strong English, reliability, computer literacy and good organisation are essential. Experience in admin, customer service or a specialist area (bookkeeping, social media) increases your options and pay. Many successful VAs start with transferable office skills.
Are virtual assistant jobs with Australian companies legitimate?
Yes, when you apply through established providers. Legitimate roles come with a proper employment arrangement, regular pay and support, not upfront fees. Be cautious of any “job” that asks you to pay to start. [CONFIRM Flat Planet’s employment offer]
What does a virtual assistant for an Australian business do?
A VA for an Australian business handles admin, email and calendar management, data entry, customer service, research and similar tasks, usually working Australian business hours from the Philippines as a dedicated member of the client’s team.
How do I apply to work at Flat Planet?
Flat Planet places Filipino professionals into dedicated roles with Australian businesses. Submit your CV to our APPLY NOW page or send it with an application letter to recruit@flatplanet.com.au
