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Expert advice on overcoming common outsourcing challenges

Beyond Call Centers

Beyond Call Centers: How KPO Is Reshaping the Future of Global Business

The outsourcing industry has a name for this shift in emphasis from low-skilled to high-skilled roles. Lower-skilled roles are seen as more traditional, falling into a category called Business Process Outsourcing (BPO). Higher-skilled roles are seen as an emerging market, known as Knowledge Process Outsourcing (KPO). The combined value of both the BPO and KPO markets is around USD 325 billion according to Grand View Research, a credible source often quoted in the world's media.
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The Real Driver of Outsourcing in Australia: Building Stronger, Smarter Businesses

Forty-eight percent of Australian SMEs are now either outsourcing work offshore or actively considering and experimenting with the concept, according to Dynamic Business, which published the results from a detailed analysis of offshore payments. Views vary as to the reason why growth in outsourcing companies in Australia is happening. On the one hand, multiple sources cite the two obvious reasons as being high wage costs (coupled with significant wage inflation) and an ongoing shortage of labour.
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Balancing quality and cost: How Knowledge Process Outsourcing (KPO) can benefit Australian startups

In today's fast-paced business world, startups must remain agile and cost-effective while maintaining high-quality standards. Knowledge Process Outsourcing (KPO) provides an effective solution, especially for Australian startups aiming to compete in global markets. KPO is an evolution of Business Process Outsourcing (BPO), shifting focus from simple tasks like customer service, to more complex knowledge-based work. This approach allows startups to access specialised skills, enhance efficiency, and save on labour costs, helping them scale rapidly.
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