Blog

Expert advice on overcoming common outsourcing challenges

Advanced and Emerging Roles in Offshoring

Advanced and Emerging Roles in Offshoring: Redefining What Global Teams Can Deliver

Offshoring has evolved far beyond its origins in transactional support and back-office processing. As Australian businesses contend with accelerating digital transformation, persistent skills shortages and growing competitive pressure, offshore teams are increasingly being relied upon for advanced, specialist and emerging roles.
Read more
The Hidden Costs of the $2 per Hour Model

Case Study: The Hidden Costs of the $2/Hour Model

If you spend enough time in the world of global outsourcing, you’ll eventually stumble across the "race to the bottom". You’ve seen the ads: “Hire a virtual assistant for $2 an hour!” or “Scale your team for the price of a coffee!” It’s a seductive pitch, especially when you’re a lean Australian business trying to make every dollar count.
Read more
The Business Case for Market-Rate Pay

Beyond Altruism: The Business Case for Market-Rate Pay

Let’s have a straight-talk conversation about money. Usually, when we talk about "ethical pay" or "dignity-based wages," it feels like we’re entering the territory of HR workshops and social responsibility reports. It sounds like something you do because you want to feel good about yourself, perhaps at the expense of your bottom line.
Read more