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Expert advice on overcoming common outsourcing challenges

Pascua v Doessel Great News for Everyone

Pascua v Doessel: Great News for Everyone

The recent Fair Work Commission (FWC) decision in Pascua v Doessel Group Pty Ltd [2024] FWC 2669 is unambiguously good news for the BPO industry, for Australian and Filipino workers, and for Australian businesses. This is despite the case being questioned in commentary around the definition of a contractor and, most importantly, Pascua's status as a Filipino national who worked from the Philippines and has never visited Australia, let alone worked there.
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Why Two Types of Assistants Could Give You Back Your Family Dinners

The 2007 book sensation The 4-Hour Workweek by Tim Ferriss popularised the idea of using a remote virtual assistant to achieve lifestyle design outcomes. Of course, anybody who has read the book would understand that what Ferriss actually did was build a very successful business under the guise of lifestyle design. How much of a storm Ferriss created is uncertain, as there are not a lot of good statistics on the adoption of virtual assistants out there.
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Navigating Cultural Differences: Successfully Managing Remote Teams in Southeast Asia

In today's increasingly interconnected world, businesses have embraced remote workforces to tap into global talent pools. Southeast Asia, in particular, has emerged as a hub for skilled professionals in diverse industries such as technology, customer service, marketing, and more. Companies like Flat Planet, which specialise in remote staffing, empower businesses to harness this talent effectively.
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