Flat Planet lost a client last week. Not the sort of thing you would normally write about in a blog and email out to all your other clients!
However, it got me thinking and I think there is an important lesson here for everyone considering using Filipino talent.
Flat Planet lost the account because, on the back of six months of careful monitoring and lots of spreadsheet work, it was found that the activity the workers were tasked with was just not economic.
A technical support specialist is the one clients and businesses run to when they need technical support, advice and assistance to fix their technical, hardware and software system problems.
More often than not, people think that only rank and file employees need to undergo personal development course. After all, personal development is very important to business success as every business and how it is run is greatly influenced by the principles, habits and attitudes of those who own and manage it.
Aileen Artificio, 26, is a social engagement facilitator in Flat Planet. She’s been with the company since end of May, and she has so far found the experience of working for FP and its multi-media purveyor client satisfying.
“My work requires focus because I have to read many blog articles on so many different topics and determine if they’re good enough for my client. I also go through so many YouTube videos on a regular basis for the same reason. It’s interesting work, “she says. “There are no strict guidelines on our work, but we have to cast a really wide net to get the best bloggers and amateur video makers out there and see if we can get them to work with us.”
Lawyer Julia Anna Britanico in an article shared legal Developments in the Philippine’s business process outsourcing (BPO) Industry. The BPO industry in the Philippines covers both “voice” and “non-voice” services or back office operations such as finance, accounting, or programming.
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Have you thought about hiring someone to keep your website up-to-date? What about your blog? These tasks can be accomplished by a highly qualified virtual employee working in a remote office in the Philippines at Flat Planet. Read more