Flat Planet lost a client last week. Not the sort of thing you would normally write about in a blog and email out to all your other clients!
However, it got me thinking and I think there is an important lesson here for everyone considering using Filipino talent.
Flat Planet lost the account because, on the back of six months of careful monitoring and lots of spreadsheet work, it was found that the activity the workers were tasked with was just not economic.
Tholons, a full-service strategic advisory firm for global outsourcing and research, released in 2013 a paper on the significance of creativity in the modern workplace. In its findings from a survey of 100 employees, the group said that “positive work perception and outlook will result to longer job satisfaction and motivation in the long run.” This, the Tholons report explained, is the ideal condition for employers given that they also expect their employees to do well. It determined that creativity in the workplace helps to manage and lower attrition rates among employees.Tholons determined that creativity in the workplace helps to manage and lower attrition rates among employees.
Viola Marie Lardizabal is a graduate of broadcast communications from a prestigious all-women’s university in Manila and she works as a teleprofiler for one of Flat planet’s clients. For over a year now, her Flat Planet job has her checking and verifying names, facts and other information for her client in the Australian IT industry. The work, she explains, requires focus. “We need to comb through web sites and make phone calls to verify information. The work has its challenges because sometimes the people I contact are unwilling or unable to give me the information or verification that I need. In cases like this I just take note of it and inform my client and it’s fine.”
To celebrate over a decade of success of the Philippine business process outsourcing (BPO) industry, industry leaders and major players held the 2014 International IT-BPM Summit (IIS) at the Makati Shangri-La Hotel in Makati City. The two-day event held October 13-14 was led by the Information Technology and Business Process Association of the Philippines (IBPAP) and its industry partners. The guest speaker was no less that Philippine president Benigno Simeon C. Aquino III. Flat Planet CEO Chris Moriarty also attended the event and expressed positivity and lauded what he said was “the continuing success” of the Philippine BPO industry.The two-day summit covered subjects on industry innovations such as the role of social media in business, enterprise mobility, the use of big data analytics in human resources, and the gradual shift to everything-as-a-service. Global industry delegates also heard lectures on country brand strategies, the implications of the upcoming Association of Southeast Asian Nations (ASEAN) Economic Community to the industry, as well as the expanding services of the knowledge process outsourcing (KPO) segment.
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