Why Us

There’s a better way to grow.

It’s a brave new world and our boardrooms and offices are becoming virtual, ever evolving spaces. Artificial Intelligence (AI) and other ground-breaking technologies are changing the way we work.

These new frontiers bring incredible opportunities for start-ups looking for an edge, major players eager to remain agile, and many businesses in between. And while international resourcing becomes increasingly popular, as with any bold pursuit, the potential for pitfalls for the under-prepared are plenty. That’s why when you’re ready to access the best talent Southeast Asia has to offer, you need the right team behind you.

Established in 2010 and operated by Australian Directors that live permanently in SEA, Flat Planet is a family-owned, Australian-operated firm. We’re driven by a passion to leverage the potential of this developing region and connect diverse talent to businesses of varied shapes and sizes – balancing economy and quality to produce real value.

Knowledge Process Outsourcing (KPO) at Flat Planet

In the past, Business Process Outsourcing (BPO) was synonymous with call centers and basic service functions. Today, the term has evolved to encompass Knowledge Process Outsourcing (KPO), reflecting the industry’s shift towards services that require highly skilled specialists. We embrace this change by focusing on hiring experts who bring immediate value and productivity enhancements to our clients, aligning with the modern definition of BPO as a provider of specialised, knowledge-based services.

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Why Southeast Asia?

Engage with the current fastest growing economic region in the world. The pandemic has proven that remote workers – work! We have offices throughout SEA, with 400+ staff, working for clients worldwide.

Phillipines – The Philippine economy’s strength is bolstered by its well-educated and English-speaking workforce, which has become a key factor in the country’s growing outsourcing and service industries. Population 120 million. Supporting infrastructure for 24/7 operations.
Vietnam – Vietnam’s dynamic workforce has propelled the country’s rapid growth, particularly in manufacturing, technology, and tourism, cementing its status as a global economic leader.
Malaysia – With a diverse and talented workforce, strong government backing, and extensive experience in financial services, Malaysia has emerged as a leading business and investment hub in the region.

Pathways to a better future – for you and your workers

Success isn’t complicated if you know the way. Here’s how Flat Planet gives you the edge with smart, safe, simple and sustainable operations –

Work smarter

Balance quality and value (not all providers are created equal)
Leverage workforce multiplication to boost efficiencies
Allow exponential growth
Achieve economic advantage through high value labour – we save our clients up to 50% on labour spend
Experience operational efficiencies via our AI-enabled and cutting-edge technology platforms

Keep it simple

Experience seamless integration as our people become an extension of your team.
Operate within compatible time zones for mirrored working hours.
Choose between comprehensive wrap-around support or select services.
Understand all fees and contracts with full transparency.
Receive strong communication and excellent project management

Stay safe

Reduce risk with local law navigation and compliance as well as invaluable local expertise and cultural insight
Improve business continuity by geographically diversifying your workforce. Our hybrid set-up also gives workers the ability to operate from home and office, ensuring disruption to service is unlikely.
Ensure data security and reliable infrastructure – we provide IT hardware and connectivity
Delegate training and onboarding process to us and we can ensure alignment with your brand guidelines and values
Ease quality concerns. All work is quality controlled, and our return clients and candidates speak to our proven performance.

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Sustainable and ethical practice

Sleep well knowing your business makes ethical partnerships not just transactions.
See the benefits of Flat Planet pathways for both businesses and SEA communities and leverage our strong relationships. We’ve built loyalty for over ten years, particularly throughout the global pandemic where despite widespread uncertainty, our owners maintained our offices providing much needed stability for our workforce and our clients.
Invest back into communities. By choosing Flat Planet, your contributing to our annual tree planting events and giving back to the regions in which we operate.
Invest back into talent, knowing that you are giving SEA’s best employees excellent career opportunities, CPD and wages above market rate. Our people are offered a retention package with life insurance and income protection.
Rest assured workers are protected under our Modern Slavery Statement and experience safe and desirable working conditions including leave entitlements, health cover, and vaccine programs. From free rice to regular lunches, we look after our people. Flat Planet welcomes our clients to visit any of our offshore operations, meet our incredible teams and see the difference a thriving business makes to a developing community. We’re proud of our people and the conditions in which we operate, and you can be too.