More and more Australian businesses are adopting flexible, remote-friendly ways of working, which means they need help from virtual assistant companies more than ever. Virtual assistants are now a big part of the workforce. If you’re a startup founder, they can help you with administrative tasks; if you’re a growing brand, they can help you with marketing; and if you’re a business, they can help you save money.
But what do these companies really offer in 2026, and which services have the biggest impact on Australian businesses?
This guide lists the top seven services you can expect from the best virtual assistant companies today. It is based on research about the competition, industry trends, and the changing needs of Australian businesses.
Understanding Search Intent and the Competition
When people look for “virtual assistant companies,” they usually want to see a list of what VAs can do:
- how these services help companies get bigger,
- how much it costs to hire a virtual assistant,
- comparing agencies or skills,
- and options for Australia to trust virtual assistants.
In general, pages that do well in search engines:
- list 5 to 10 services that the VA offers,
- make things easy,
- mostly help with office work,
- and don’t say enough about specialised jobs like design, bookkeeping, or operations.
This article goes deeper by giving insights that are focused on the future and are in line with what virtual assistant companies will be offering in 2026. These insights are also useful for Australian businesses.
1. Administrative Support: The Most Important Part of VA Services
People still ask virtual assistant companies the most for help with administrative tasks. In 2026, this will involve a lot more than just keeping track of emails and calendars.
Today’s VAs handle things like:
- sorting through and replying to emails,
- setting up meetings and getting the most out of your calendar,
- making plans for trips and keeping track of your plans,
- getting documents ready, formatting them, and filing them,
- updates to call logs and CRM.
AI-powered workflow tools help administrative VAs do their jobs more quickly and accurately. This lets Australian business owners think about strategy instead of doing the same things over and over.
2. Help with Digital Marketing and Running Social Media
Social media sites help brands get noticed and get people to interact with them, which is why virtual assistants are now a big part of digital marketing workflows.
Some of the usual things to do are:
- planning content and getting people to join the community,
- using hashtags, formatting posts, and social SEO,
- taking care of your social media inbox,
- basic reporting on analytics,
- help with campaigns on LinkedIn, Instagram, and TikTok.
Many virtual assistant companies have marketing VAs who help with email marketing (Klaviyo, Mailchimp), updating landing pages, and other marketing tasks in CRM.
3. Keeping Track of Money and Finances
Bookkeeping is one of the types of virtual assistant services that is growing the fastest.
In 2026, VAs who have been trained in finance often do:
- bank reconciliations,
- making accounts payable and receivable,
- payroll help,
- writing and following up on invoices,
- keeping track of receipts and reporting expenses.
Australian businesses that use Xero or MYOB can get help from offshore VAs that is very accurate and costs much less than hiring someone locally.
4. Help with Customer Service and CX
Customers want interactions that are faster and more personal, so virtual assistant companies now have customer experience roles.
These roles help with:
- answering questions in live chat,
- help desk ticketing (Freshdesk, Zendesk),
- help with keeping track of orders,
- dealing with complaints,
- workflows for customer loyalty and care after the sale.
This service is great for e-commerce, SaaS, and service businesses that need cheap coverage 24/7.
5. Help with Creative Work and Graphic Design
Virtual assistant companies have quickly added more creative positions. Many of them now have virtual assistants who can design and know how to use Canva, Adobe Creative Suite, and make brand assets.
Some people make:
- graphics for social media,
- flyers and pamphlets,
- design for talks,
- graphics for basic websites,
- brand assets that are already made.
Creative VAs help teams stay true to their brand and publish high-quality content without going over their marketing budget.
6. Help with Running an Online Store and Business
More and more Australian online stores are hiring VAs to do things like upload and optimise product listings on the back end.
They also help with:
- working together to process and fulfil orders,
- watching the levels of stock,
- help with returns and getting your money back,
- answers to customer messages on all marketplaces.
Most virtual assistant companies that work with e-commerce know how to use platforms like eBay, Amazon Seller Central, WooCommerce, and Shopify. This means that business owners can get help with running their businesses right away.
7. Help for Founders and Executives
Founders and executives are using virtual assistants for more than just office work in 2026. Today’s executive support VAs can help with things like:
- strategically managing calendars,
- making documents for the board,
- help with talking to investors,
- organising the project,
- help with hiring and training new workers.
This service is great for new businesses and businesses that are growing and want to get more done without spending a lot of money.
Virtual Assistant Companies Can Help Australian Businesses Grow
The best virtual assistant companies in 2026 will be able to do more than just help with paperwork. They will also be able to handle all parts of a business’s operations, such as marketing, finance, customer service, ecommerce, and design. Australian businesses can grow without spending more money by hiring virtual assistants, which are cheap, flexible, and high-performing.
If you’re ready to streamline your business or see how remote Filipino workers can help your team, contact Flat Planet to build a scalable, capability-driven virtual assistant model that works for you.
