Protecting sensitive legal information with trusted systems, secure processes, and a culture of integrity.
Outsourcing legal work offers law firms and in-house legal departments access to skilled talent, faster turnaround times, and significant cost savings. But when legal information is involved – whether it’s client contracts, litigation documents, or intellectual property – the stakes are higher. Confidentiality isn’t optional; it’s critical.
At Flat Planet, we understand the unique responsibilities that come with legal outsourcing. Our clients trust us with highly sensitive data, and we take that trust seriously. Through a combination of robust infrastructure, secure workflows, and a compliance-first culture, we ensure your legal information is protected at every stage.
Why confidentiality is non-negotiable in legal services
Legal professionals are bound by codes of conduct, client privilege, and strict data protection laws. When outsourcing legal services such as document review, research, drafting, or paralegal support, it’s essential to work with a provider who not only understands the legal landscape – but has the systems in place to uphold its standards.
Any breach of confidentiality can result in reputational damage, legal liability, and loss of client trust. That’s why Flat Planet has built its legal outsourcing services on a foundation of security, integrity, and transparency.
Here’s how we keep your information secure
1. Secure IT infrastructure
All Flat Planet staff operate within a controlled and secure digital environment designed specifically to support high-confidentiality industries like legal, finance, and healthcare. Our systems include:
- Data encryption to prevent unauthorised access.
- Firewall and antivirus protection across all devices.
- Two-factor authentication for user logins.
- Endpoint security protocols to ensure only authorised devices can access client data.
- Virtual desktop infrastructure (VDI) options for added isolation and control.
Our IT environment is continuously monitored and updated to ensure compliance with international security standards.
2. Controlled access and role-based permissions
Legal documents often involve different levels of sensitivity. To reduce risk, we implement role-based access controls that restrict information based on each team member’s function and necessity.
Only staff assigned to a specific project can access the relevant files, and permissions can be adjusted or revoked instantly. We also log and monitor all access activity to maintain an auditable trail for client assurance.
3. Comprehensive confidentiality agreements
Every Flat Planet legal outsourcing professional signs a detailed Non-Disclosure Agreement (NDA) and confidentiality clause before commencing work. These agreements are legally binding and reinforced by internal training that ensures every team member understands:
- The importance of client confidentiality
- Legal privilege and its implications
- The correct handling, storage, and destruction of sensitive data
We treat confidentiality as a culture – not just a contract.
4. Client-controlled tools and protocols
Some clients prefer to host all files and tools within their own secure environment. We fully support this model, allowing our legal team to work directly within your systems (e.g., secure case management software or cloud storage platforms).
This means your data never leaves your environment, and you remain in full control of access, permissions, and backups.
5. Physical security in offshore offices
For clients requiring even greater assurance, our offshore offices in the Philippines include:
- 24/7 security and CCTV monitoring
- Biometric entry access
- No mobile phone zones in secure work areas
- Data loss prevention policies, including disabled USB ports and printing restrictions
These physical controls ensure that sensitive information is protected beyond the digital layer.
6. Legal industry expertise
Flat Planet’s legal outsourcing team is made up of trained legal professionals, paralegals, and support staff with a deep understanding of legal processes and ethics. We don’t just follow instructions – we work with a legal mindset.
We also stay informed about data privacy regulations, including the Australian Privacy Act, and relevant international standards, ensuring that our practices align with both local and global legal requirements.
Supporting trust-based legal partnerships
Outsourcing legal work requires a partnership built on trust. At Flat Planet, we don’t take that lightly. From onboarding to day-to-day collaboration, our focus is on transparency, security, and reliability -so you can confidently outsource legal tasks without compromising your standards.
Whether you’re a growing law firm, a corporate legal team, or a compliance-focused business, Flat Planet is your secure partner in legal process outsourcing.
Protect confidentiality. Enhance efficiency. Scale with confidence.
Discover how Flat Planet can support your legal team – securely and seamlessly.
About Flat Planet:
Established in 2010, Flat Planet® is a family-owned, Australian-operated leading provider of high-value outsourced staffing solutions. Connecting businesses worldwide with skilled talent in Southeast Asia, offering a competitive edge through cost-effective, high-quality staffing solutions. With offices in the Philippines, Vietnam, and Malaysia, we employ over 400 staff serving global clients. Our state-of-the-art infrastructure and blend of local and Australian management practices ensure excellence in service delivery. At Flat Planet, we’re committed to creating pathways to a brighter future – not only by providing businesses access to a globally competitive workforce but also by supporting initiatives like our Gift of Life project, which funds critical heart surgeries for children in need.
For more information on how Flat Planet can empower your business while making a positive impact, visit flatplanet.com.au or email us on info@flatplanet.com.
