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Order Administrator

/in /by

Job description:

Order Entry & Returns:
• Convert purchase order transactions from a large partner community to Sales Orders within our CRM system daily and in a timely and accurate manner.
• Work with the Shipping Department to handle special requests.
• Communicate with the Accounting Department regarding orders from delinquent accounts.

Customer Service:
• Assist customers (via phone and email) with order and product-related questions regarding part numbers, pricing, order confirmation, price discrepancies, product availability, returns, etc.
• Redirect calls/forward customers to other departments.

Complaint Resolution:
• Take ownership and solve escalated telephone and written customer issues.
• Identify, prioritize and address problems.

Database Management:
• Maintain data integrity within our CRM database by updating existing customer accounts and entering new account information.
• Follow GDPR and company guidelines when maintaining all customer data.

Cross-departmental Collaboration:
• Cross-departmental Collaboration:
• Work in close collaboration with cross-functional teams to find the best solution for each customer (Marketing, Tech Support, Accounting, Shipping)
• Other sales tasks as requested.

WHAT WE REQUIRE
• Minimum 1 year of relevant customer service and order administration experience.
• Prior experience maintaining a CRM and proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.
• Accuracy and careful attention to detail.
• Excellent organizational skills, with the ability to prioritize and multi-task.
• Passionate about software and high-tech products.
• Positive, team-oriented attitude.
• Strong customer service focus and interpersonal skills.
• Ability to work in a high-energy, results-driven environment.
• Self-managed, with the ability to take initiative and work with minimum supervision.
• Dedicated to going the extra mile to deliver excellent performance.
• Ownership/accountability for promised deliverables, with the ability to provide clarity/direction to others on their deliverables.
• Ability to proactively identify solutions or work to develop new approaches to meet changing needs, and then embrace new processes and ways of working.
• Willingness to learn, grow and expand knowledge and responsibility to support a growing business and sales model.
• Self-motivated, achieving goals through teamwork and continuous learning.
• Dedication to continuous performance improvement.