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Marketing Automation Contractor

/in /by

Role Summary

We are looking for an experienced Marketing Automation Contractor to support a critical platform migration from Pardot to Customer.io. This is a short-term contract engagement (6–8 weeks, starting as soon as possible) sourced through Flat Planet.

The ideal candidate brings hands-on experience with marketing automation system migrations, understands how to map, rebuild, and validate marketing workflows across platforms, and can hit the ground running with minimal onboarding. This is a focused, delivery-oriented contract, not a generalist marketing role. You will work closely with the company’s business systems and analytics teams to ensure a smooth and complete transition to Customer.io.

Key Responsibilities

Migration Execution

• Act as Marketing lead of the end-to-end migration of marketing automation assets from Pardot to Customer.io

• Audit existing Pardot setup including one-off emails, journeys, segments, forms, and integrations

• Rebuild and configure equivalent workflows, campaigns, and automations in Customer.io

• Map and migrate contact data, lists, and segmentation logic

• Validate and test all migrated assets prior to go-live

Platform & Technical Support

• Configure Customer.io settings, integrations, and data connections as required

• Troubleshoot and resolve issues arising during the migration process

• Ensure data integrity and compliance throughout the migration

• Document migration decisions, configurations, and any known gaps

• Document best practices to be followed by all users of the Customer.io platform

Stakeholder Collaboration

• Work closely with the Marketing and RevOps teams to understand and execute on requirements and priorities

• Work closely with the Customer.io Implementation team to adhere to onboarding steps and undertake training modules, bringing in team members as relevant

• Ensure all priority Marketing use cases are delivered on time, and fast follow items sequenced with stakeholder commitment and agreed timelines

• Provide clear progress updates and flag risks early

• Hand over completed work with documentation to ensure the internal team can manage postmigration

Who We Are Looking For

• Proven experience with marketing automation platform migrations (Pardot experience strongly preferred)

• Hands-on experience with Customer.io or comparable platforms (e.g. HubSpot, Marketo, Klaviyo)

• Strong understanding of email marketing, lead nurturing journeys, and segmentation

• Comfortable working with data — contact lists, CRM integrations, and event-based triggers

• Highly organised with strong attention to detail

• Able to work independently and deliver in a short, defined timeframe

• Strong communication skills — able to translate technical concepts for non-technical stakeholders

• Strong stakeholder management skills – able to work with a diverse group of internal and external stakeholders

• Available to start immediately and commit to the contract duration

Engagement Details

Duration: 6 weeks minimum, up to 8 weeks (with potential to extend)

Start Date: ASAP

Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.