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CSR / Order Admin (On-site)

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You are experienced order processing/administration professional, looking to join a dynamic sales team. You are committed to providing a vital link between our product and services and the businesses that need them. Dedicated to retaining and growing our sales channel, you want to contribute to the profitable growth and development of our highly successful and innovative software company.

WHAT YOU WILL DO

  • Order Entry & Returns:
    • Convert purchase order transactions from a large partner community to Sales Orders within our CRM system daily and in a timely and accurate manner.
    • Work with the Shipping Department to handle special requests.
    • Communicate with the Accounting Department regarding orders from delinquent accounts.
  • Customer Service:
    • Assist customers (via phone and email) with order and product-related questions regarding part numbers, pricing, order confirmation, price discrepancies, product availability, returns, etc.
    • Redirect calls/forward customers to other departments.
  • Complaint Resolution:
    • Take ownership and solve escalated telephone and written customer issues.
    • Identify, prioritize and address problems.
  • Database Management:
    • Maintain data integrity within our CRM database by updating existing customer accounts and entering new account information.
    • Follow GDPR and company guidelines when maintaining all customer data.
  • Cross-departmental Collaboration:
    • Work in close collaboration with cross-functional teams to find the best solution for each customer (Marketing, Tech Support, Accounting, Shipping).
  • Other sales tasks as requested.

 

WHAT WE REQUIRE 

  • Minimum  year of relevant customer service and order administration experience.
  • Prior experience maintaining a CRM and proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Excellent written and verbal communication skills.
  • Accuracy and careful attention to detail.
  • Excellent organizational skills, with the ability to prioritize and multi-task.
  • Passionate about software and high-tech products.
  • Positive, team-oriented attitude.
  • Strong customer service focus and interpersonal skills.
  • Ability to work in a high-energy, results-driven environment.
  • Self-managed, with the ability to take initiative and work with minimum supervision.
  • Dedicated to going the extra mile to deliver excellent performance.
  • Ownership/accountability for promised deliverables, with the ability to provide clarity/direction to others on their deliverables.
  • Ability to proactively identify solutions or work to develop new approaches to meet changing needs, and then embrace new processes and ways of working.
  • Willingness to learn, grow and expand knowledge and responsibility to support a growing business and sales model.
  • Self-motivated, achieving goals through teamwork and continuous learning.
  • Dedication to continuous performance improvement.