Elite Filipino talent. Seamless support. Tailored for Australian businesses
Time is one of the most limited and valuable resources in business. Whether you’re a small business owner, startup founder, or part of a growing team, it doesn’t take long for emails, admin, and day-to-day operations to start pulling focus from bigger priorities. That’s where a Virtual Assistant (VA) can make all the difference.
At Flat Planet, we don’t just provide virtual assistants – we deliver a professional, fully supported solution tailored to the unique needs of Australian businesses. Our Filipino Virtual Assistants are handpicked for their skills, experience, and cultural alignment, and we ensure every client receives localised support that makes outsourcing smooth, reliable, and scalable.
Here’s what sets our virtual assistant services apart.
- Top-tier talent from the Philippines
The Philippines is one of the world’s most trusted sources of virtual assistant talent – and for good reason. Filipino professionals are recognised for their exceptional English communication skills, strong work ethic, and customer service mindset. But not all VAs are created equal. Flat Planet employs a rigorous recruitment and screening process to source only the best candidates. We assess:
- Technical skills (e.g. email and calendar management, CRM systems, Microsoft Office/Google Workspace, research, data entry)
- Communication and comprehension
- Time management and problem-solving
- Cultural fit and work style compatibility
Many of our VAs have worked in professional roles supporting Australian, UK, and US clients, bringing a level of polish and experience that adds real value from day one.
- Tailored for Australian time zones and culture
One of the biggest concerns when outsourcing offshore is the issue of time zones. At Flat Planet, we’ve designed our virtual assistant services specifically to support Australian business hours. Your VA will be available when you need them, whether you operate on AEST, ACST, AWST, or anything in between. That means no delays, no awkward time gaps, and no missed communications. But time zones aren’t the only factor. We also ensure cultural alignment by:
- Hiring VAs with experience supporting Australian businesses
- Providing localised training and onboarding
- Encouraging familiarity with Australian workplace norms, slang, and communication styles
This attention to cultural detail leads to smoother interactions and stronger working relationships.
- Dedicated account management and support
Unlike freelancing platforms or hands-off agencies, Flat Planet provides a fully managed service. We don’t just match you with a VA and disappear – we walk alongside you to ensure long-term success. Every client is assigned a dedicated account manager who will:
- Understand your business needs
- Help define your VA’s role and scope
- Support onboarding and systems setup
- Monitor performance and provide regular check-ins
This means you always have someone local to turn to if you have questions, need adjustments, or want to expand your team.
- Customised VA roles for every business
Flat Planet understands that no two businesses are the same. Some clients need help with inbox management and scheduling. Others need support with bookkeeping, social media, customer service, or project coordination. We work with you to define the ideal VA profile, based on your industry, business size, and workflow. Whether you’re in real estate, e-commerce, professional services, or the trades, we can find a VA who speaks your language and understands your goals.
- Data security and confidentiality
When you work with Flat Planet, you’re trusting us with access to your business operations and systems. We take this responsibility seriously. Our VAs operate within a secure, monitored digital environment that includes:
- Encrypted communications
- Role-based access controls
- Confidentiality agreements (NDAs) for all staff
- Optional virtual desktop infrastructure for sensitive work
If your business deals with private client data, financial records, or legal documentation, you can rest easy knowing your information is in safe hands.
- A long-term growth partner
Some clients start with one VA and grow their team over time. Others want a fully supported offshore admin team from day one. Either way, Flat Planet can scale with you. We’re more than just a VA provider – we’re your strategic growth partner, helping you reduce overhead, increase productivity, and stay focused on what matters most: growing your business.
Ready to reclaim your time?
Hiring a virtual assistant shouldn’t be a gamble. With Flat Planet, it’s a smart, supported business decision. Discover the power of working with a trusted outsourcing partner who understands the Australian market and delivers world-class virtual assistant solutions from the Philippines.
Let’s talk about how a virtual assistant can transform your business operation.
About Flat Planet:
Established in 2010, Flat Planet® is a family-owned, Australian-operated leading provider of high-value outsourced staffing solutions. Connecting businesses worldwide with skilled talent in Southeast Asia, offering a competitive edge through cost-effective, high-quality staffing solutions. With offices in the Philippines, Vietnam, and Malaysia, we employ over 400 staff serving global clients. Our state-of-the-art infrastructure and blend of local and Australian management practices ensure excellence in service delivery. At Flat Planet, we’re committed to creating pathways to a brighter future – not only by providing businesses access to a globally competitive workforce but also by supporting initiatives like our Gift of Life project, which funds critical heart surgeries for children in need.
For more information on how Flat Planet can empower your business while making a positive impact, visit flatplanet.com.au or email us on info@flatplanet.com.
