FAQ’s
About Flat Planet
Established in 2010 by Chris and Jenny Moriarty, who saw the opportunity to help Aussie businesses solve staffing problems and grow all while taking quality opportunities to a location that needed it. This is why we are called Flat Planet, it’s about leveling the playing field and businesses and staff.
What skill sets can I access?
Anything that is done at a computer! Covid has proven that location isn’t as important as was traditionally thought. From Accounting staff, customer service, technical support and graphic design, there are literally millions of qualified staff in the Philippines. We have over 80,000 CVs on our database alone.
What sort of clients choose Flat Planet?
We are proud to say we still have our first client. Our clients vary from SMEs to publicly listed companies. It doesn’t matter if you need just one person or a team of 50 people. This is not one size fits all, and we tailor the team to suit you. All staff are 100% allocated to you!
How much does Flat Planet cost?
Our transparent fees are the salary, on costs (including health cover for your team), office and Technology kit and the management fee. There are no hidden costs or nasty surprises. We don’t charge a set-up fee or for recruitment – saving you a bundle – and giving you confidence.
Is my information safe?
We take data security extremely seriously. As a boutique provider we work with your IT team to make sure our systems align with yours, that we deeply understand your needs and deliver to that.
How do I get started?
Have a chat with our Client Management teams (link). We will work with you to understand what you need, put in a place a project plan and get you going. Really all you need is a Job Description that will allow us to properly price the role in the market, we do all the pre-screening, you make the final choices about who you want on the team.
What’s the difference between BPO and KPO?
Business Process Outsourcing (BPO) traditionally involved outsourcing routine, process-driven tasks such as customer service and data entry. However, with the advent of AI, these tasks are becoming increasingly automated.
Knowledge Process Outsourcing (KPO), on the other hand, focuses on knowledge-intensive areas where specialised skills and expertise are required. KPO involves tasks that add strategic value to our clients.
Why choose Flat Planet over other outsourcing companies in Australia?
Flat Planet offers tailored workforce solutions, ensuring quality talent, secure data handling, and cost-effective strategies to meet the specific needs of Australian businesses.
What industries does Flat Planet serve in Australia?
Flat Planet supports industries such as finance, IT, marketing, customer service, and administrative support with skilled offshore professionals.
What accounting services can Flat Planet outsource?
Flat Planet provides accounts payable, receivable, bookkeeping, payroll, and financial reporting services tailored to business needs.
How does Flat Planet ensure compliance in outsourced accounting?
Flat Planet adheres to Australian accounting standards and uses secure systems to ensure compliance and data integrity.
Why outsource accounting services to Flat Planet?
Businesses can reduce costs, improve accuracy, and gain access to skilled accounting professionals through Flat Planet’s services.
What does an outsourced Accounts Payable Officer from Flat Planet handle?
They manage invoice processing, supplier reconciliation, payment schedules, and expense tracking to streamline operations.
How does Flat Planet ensure quality in accounts payable services?
Flat Planet employs experienced professionals and integrates advanced technology for efficient and accurate processing.
Can an Accounts Payable Officer work with my existing systems?
Yes, Flat Planet’s professionals are trained to adapt to your existing accounting and ERP systems.
What offshore solutions does Flat Planet offer for Australian businesses?
Flat Planet provides workforce extension, virtual assistants, and IT consulting tailored to Australian market needs.
How does Flat Planet ensure seamless collaboration with offshore teams?
Through robust communication tools, regular reporting, and direct management, Flat Planet ensures smooth operations.
What are the benefits of Flat Planet’s offshore solutions?
Cost savings, access to global talent, and operational efficiency are key benefits of using Flat Planet’s services.
What is the average salary for roles outsourced to the Philippines?
Salaries vary by role, but Flat Planet ensures competitive compensation above the local market average.
How does Flat Planet balance cost savings with fair pay?
By offering attractive packages that align with industry standards in the Philippines while delivering value to clients.
Why are salaries in the Philippines attractive for outsourcing?
Lower living costs in the Philippines enable competitive salaries, making outsourcing cost-effective for businesses.
What roles do Filipino professionals at Flat Planet typically fill?
Roles include virtual assistants, accountants, IT specialists, customer service agents, and marketing experts.
How does Flat Planet ensure its Filipino employees are well-compensated?
Flat Planet offers above-market salaries, benefits, and career growth opportunities to attract top talent.
What is the typical salary range for Flat Planet’s employees?
Salaries depend on roles and experience but are always competitive and fair.
What is the scope of Flat Planet’s BPO services?
Services include customer support, data entry, back-office processing, and administrative tasks.
How does Flat Planet’s BPO model improve business efficiency?
By streamlining processes, reducing costs, and employing skilled professionals, businesses can focus on core activities.
What industries benefit from Flat Planet’s BPO services?
Finance, retail, trades, healthcare, IT, and marketing are among the industries benefiting from Flat Planet’s expertise.
Does Flat Planet offer software development outsourcing?
Yes, Flat Planet connects businesses with skilled software developers for custom applications, system integration, and IT support.
What technologies do Flat Planet’s developers specialise in?
Developers specialise in programming languages like Java, Python, and .NET, as well as cloud platforms and databases.
How does Flat Planet ensure quality in software development?
Through rigorous recruitment, continuous training, and project management oversight.
Why is the Philippines a top destination for outsourcing?
The Philippines offers a skilled, English-speaking workforce, cultural alignment with Western businesses, and cost efficiency.
What services can Flat Planet outsource from the Philippines?
Accounting, customer service, IT support, digital marketing, and administrative roles are common.
How does Flat Planet support businesses outsourcing to the Philippines?
By providing end-to-end management, recruitment, and onboarding of professionals.
What tasks can a Filipino Virtual Assistant handle?
Tasks include email management, appointment scheduling, social media management, and data entry.
How does Flat Planet recruit top Filipino Virtual Assistants?
Flat Planet employs a stringent hiring process, focusing on skills, experience, and cultural fit.
How does hiring a virtual assistant benefit my business?
It reduces administrative workload, improves productivity, and provides cost-effective support.
What IT consulting services does Flat Planet offer?
Flat Planet provides IT strategy development, system integration, cloud solutions, and cybersecurity consulting.
How does Flat Planet ensure successful IT consulting outcomes?
By employing experienced IT consultants who collaborate closely with clients to tailor solutions to their needs.
Can Flat Planet help with IT infrastructure planning?
Yes, Flat Planet assists with infrastructure planning, ensuring scalable, secure, and efficient systems.
What is Knowledge Process Outsourcing (KPO)?
KPO involves outsourcing high-value, knowledge-intensive tasks like financial analysis, research, and data management.
How does Flat Planet excel in KPO services?
Flat Planet provides skilled professionals with domain expertise to deliver value-added services beyond traditional outsourcing.
What industries benefit from Flat Planet’s KPO services?
Finance, healthcare, education, and IT sectors benefit significantly from Flat Planet’s KPO solutions.
What legal services can Flat Planet outsource?
Services include document review, legal research, contract drafting, and compliance monitoring.
How does Flat Planet ensure confidentiality in legal outsourcing?
Through secure systems, non-disclosure agreements, and strict data privacy protocols.
Why choose Flat Planet for legal process outsourcing?
Flat Planet provides access to qualified legal professionals at competitive rates while ensuring high-quality service.
What are the benefits of hiring an offshore accountant through Flat Planet?
Businesses gain access to skilled accountants, reduce costs, and streamline financial operations with Flat Planet’s support.
How does Flat Planet ensure quality in offshore accounting?
By recruiting certified professionals trained in Australian accounting standards and practices.
Can offshore accountants handle tax compliance?
Yes, Flat Planet’s accountants are proficient in tax compliance and financial reporting, tailored to local regulations.
What bookkeeping services does Flat Planet provide?
Services include data entry, payroll processing, bank reconciliation, and financial statement preparation.
How does Flat Planet ensure accuracy in bookkeeping?
By using advanced software and hiring detail-oriented professionals with bookkeeping expertise.
Why outsource bookkeeping to Flat Planet?
It saves time, reduces costs, and improves financial accuracy, allowing businesses to focus on growth.
How does Flat Planet streamline outsourced accounting?
Through efficient processes, skilled staff, and secure systems, ensuring seamless financial management.
What types of businesses benefit from outsourced accounting?
SMEs, startups, and established companies across various industries benefit from Flat Planet’s accounting services.
Can Flat Planet customise accounting services to my business?
Yes, services are tailored to meet the specific needs and goals of each client.
Why is the Philippines a prime outsourcing destination?
The Philippines offers a skilled workforce, English proficiency, and cost-effective solutions, making it ideal for outsourcing.
How does Flat Planet support outsourcing to the Philippines?
Flat Planet manages recruitment, training, and team integration for businesses outsourcing to the Philippines.
What are the most outsourced roles to the Philippines through Flat Planet?
Roles include virtual assistants, customer service agents, accountants, and IT professionals.
What services does Flat Planet specialize in outsourcing from the Philippines?
Flat Planet specialises in administrative support, accounting, IT, and marketing outsourcing.
How does outsourcing to the Philippines benefit businesses?
It provides cost savings, access to skilled talent, and improved operational efficiency.
What makes Flat Planet a trusted outsourcing partner in the Philippines?
With over a decade of experience, Flat Planet delivers reliable, tailored solutions with transparency and quality.
Does Flat Planet function as a recruitment agency?
Yes, Flat Planet offers recruitment services, sourcing top talent for businesses across industries.
What makes Flat Planet’s recruitment services unique?
Flat Planet combines local expertise with global business understanding to find the perfect candidates for clients.
Can Flat Planet recruit specialised roles in the Philippines?
Yes, Flat Planet recruits for niche and technical positions, including IT, finance, and creative roles.
What processes can Flat Planet outsource?
Flat Planet handles back-office processes, customer service, finance, HR, and IT support for businesses.
How does process outsourcing with Flat Planet improve efficiency?
By leveraging skilled talent and advanced technology, businesses can streamline operations and focus on core activities.
Is process outsourcing cost-effective with Flat Planet?
Yes, outsourcing reduces labor costs and enhances productivity, offering excellent ROI.
How does Flat Planet assist with recruitment in the Philippines?
Flat Planet provides end-to-end recruitment services, sourcing top-tier talent across various industries for its clients.
What industries does Flat Planet recruit for in the Philippines?
Flat Planet specialises in recruiting for IT, finance, customer service, marketing, and administrative roles.
Why choose Flat Planet for recruitment in the Philippines?
With local expertise and a robust talent pool, Flat Planet delivers candidates who align with clients’ business needs.
What is a satellite office, and does Flat Planet offer this service?
A satellite office is a remote extension of a company’s operations. Flat Planet provides state-of-the-art satellite offices in the Philippines.
How does Flat Planet manage satellite offices?
Flat Planet handles office setup, staffing, IT infrastructure, and compliance, ensuring seamless integration with the parent company.
What are the benefits of setting up a satellite office with Flat Planet?
Businesses gain access to skilled talent, reduce overhead costs, and expand operations efficiently.
What IT consulting services does Flat Planet provide?
Flat Planet offers IT strategy, cloud migration, system integration, cybersecurity, and ongoing IT support services.
How does Flat Planet ensure successful IT consulting projects?
Flat Planet employs skilled consultants who work closely with clients to understand and achieve their IT goals.
Can Flat Planet help businesses scale their IT infrastructure?
Yes, Flat Planet specializes in scalable IT solutions that adapt to business growth.
How does Flat Planet operate as a virtual assistant agency?
Flat Planet recruits, trains, and manages highly skilled virtual assistants who support businesses remotely.
What tasks can a Flat Planet virtual assistant handle?
Tasks include scheduling, email management, social media, customer support, and research.
Why hire a virtual assistant through Flat Planet?
Flat Planet provides pre-vetted, experienced assistants who integrate seamlessly with client operations.
What sets Flat Planet apart from other virtual assistant companies?
Flat Planet offers personalised recruitment, ongoing support, and integration with client systems, ensuring high-quality service.
What industries benefit from Flat Planet’s virtual assistants?
Industries like real estate, e-commerce, healthcare, and professional services benefit from skilled Flat Planet assistants.
How does Flat Planet support virtual assistants?
Flat Planet provides training, state-of-the-art tools, and a collaborative environment to maximize productivity.
Why choose Flat Planet over other virtual assistant firms?
Flat Planet offers a tailored approach, sourcing assistants with the skills and experience to meet specific business needs.
Can Flat Planet provide industry-specific virtual assistants?
Yes, Flat Planet matches assistants with expertise in fields such as finance, IT, marketing, and customer support.
How does Flat Planet ensure seamless communication with virtual assistants?
Through secure platforms, clear reporting, and direct client communication, Flat Planet ensures efficiency.
Does Flat Planet offer virtual assistant jobs?
Yes, Flat Planet provides stable, long-term virtual assistant positions for skilled professionals in the Philippines.
What qualifications does Flat Planet look for in virtual assistants?
Candidates with strong communication skills, technical proficiency, and relevant experience are prioritized.
How does Flat Planet support virtual assistant career growth?
Through training programs, competitive pay, and opportunities to work with international clients.
How does Flat Planet connect Filipinos with virtual assistant jobs?
Flat Planet recruits qualified candidates, providing them with opportunities to work remotely for global businesses.
What are the benefits of working as a virtual assistant with Flat Planet?
Benefits include competitive salaries, stable careers, and exposure to international clients.
What tools do Flat Planet virtual assistants use?
Assistants use industry-standard tools like CRM software, project management platforms, and communication apps.
How does Flat Planet provide virtual assistants to Australian businesses?
Flat Planet recruits, trains, and integrates virtual assistants who support Australian companies remotely.
What makes Flat Planet’s virtual assistants suitable for Australian businesses?
Their English proficiency, cultural alignment, and ability to work in Australian time zones ensure effective collaboration.
What tasks can Flat Planet virtual assistants perform for Australian clients?
Tasks include customer support, bookkeeping, social media management, and administrative duties.
What services does a virtual secretary from Flat Planet provide?
Services include calendar management, travel coordination, email handling, and document preparation.
How does Flat Planet ensure professional secretarial support?
By hiring experienced secretaries and providing them with training and advanced tools for seamless service delivery.
Why outsource a virtual secretary through Flat Planet?
It reduces costs, increases flexibility, and provides skilled support tailored to business needs.
