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Senior System Admin

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THE ROLE & THE TEAM
The mission of the Senior IT System Admin is to engineer a frictionless, AI-augmented employee experience while maintaining a “Secure-by-Design” posture.

DAY-TO-DAY (ROLE RESPONSIBILITIES)
Systems & Security Orchestration
• ICT Support: Manage the internal demands of Client through Jira Service Management and Slack, and ensure our teams have the technology they need to do their jobs.
• MDM Mastery: Manage and optimize our macOS fleet using Mosyle and ManageEngine, ensuring zero-touch deployment and automated patch management.
• Compliance Automation: Maintain an “always-audit-ready” state within Vanta, closing security gaps in real-time to meet SOC2/ISO27001 standards.
• SaaS Governance: Audit and optimize our core stack (Salesforce, Slack, Jira, Miro) to ensure we aren’t over-provisioned and that integrations are secure.

AI & Productivity Enablement
• AI Implementation: Lead the rollout and governance of Google Gemini for Workspace and commercial LLMs.
• Prompt Engineering & Training: Act as the internal consultant for “AI-First” workflows—helping teams automate repetitive tasks in Jira or summarize complex Slack threads.
• Data Guardrails: Implement and enforce policies regarding how company data is used with LLMs to prevent data leakage. Service Excellence
• ITSM Optimization: Mature our Jira Service Management (JSM) implementation, using AI-driven virtual agents to deflect common tickets.
• Lifecycle Management: Own the end-to-end onboarding/offboarding journey, ensuring a day-one ready experience for remote and hybrid staff.
• Strategic Budgeting: Manage IT spend with a focus on consolidating “Shadow AI” into sanctioned, secure commercial tools.

OUR IDEAL (EXPERIENCE REQUIREMENTS)
• The Modern Stack: 5+ years in IT management, specifically within a SaaS/Product-led growth environment.
• Apple Expert: Deep experience managing macOS environments at scale (Jamf, Kandji, or ManageEngine).
• Security Mindset: Practical experience with Vanta or similar GRC tools; you view security as a feature, not a hurdle.
• AI Native: You don’t just use AI; you understand the privacy, ethical, and practical implications of using Google Gemini and OpenAI in a corporate setting.
• Documentation First: A passion for Confluence and Miro to create visual and written guides that empower self-service.

KEY RELATIONSHIPS
• Internal: All the client’s staff (as a service partner); People & Culture (for onboarding); Security/Engineering (for compliance).
• External: Hardware vendors (Apple/ManageEngine) and SaaS account managers.

LEVEL EXP1 COMPETENCIES
Strategic Thinking & Problem Solving
• AI Adoption: Proactively researches and proposes how new Gemini updates or LLM plugins can replace legacy manual processes.
• Scalability: Doesn’t just fix a laptop; builds the system that prevents the laptop from failing in the
first place.

Delivery & Results
• Automation Focus: Scopes and delivers automation projects (e.g., “Automating 80% of offboarding via ManageEngine & Jira API”).
• Risk Management: Identifies “Shadow AI” usage across the business and provides safer, sanctioned alternatives before data is compromised.

Teaming & Communications
• The “AI Coach”: Provides workshops or Slack tips on using AI tools effectively, moving the company toward a more tech-literate culture.
• Clarity: Translates complex Vanta compliance requirements into simple, actionable steps for the rest of the team.

Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.