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Customer Recover Sales Representative

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WHO YOU ARE

You are a friendly and energetic individual who seeks the opportunity to use your sales and/or customer service experience. You are eager to expand your knowledge of sales and technical skills to add value to an inside sales team at a highly successful and innovative software company. You are looking to sell a product beyond the ordinary and truly appreciate the importance of outstanding customer relations.

WHAT YOU WILL DO

• Proactively engage with the client’s customers via e-mail and phone for specific reseller tiers for renewal of software maintenance and support

• Recapture and generate revenue with existing & past clients’ customers by renewing maintenance and support agreements and upselling

• Educate Clients: Provide comprehensive information about the client’s maintenance and support benefits, ensuring they have a clear understanding of the benefits, process, and available options.

• Assign potential renewals leads to the appropriate Renewals Sales Representative when necessary

• Primarily use standardized outbound and inbound e-mails & phone calls to communicate with customers

• Use the company CRM, web portal, and email service in day-to-day workflow.

• Attend group meetings concerning sales targets or forecasts.

WHAT WE REQUIRE

• 4 years’ experience in sales and/or customer service in an office environment

• Excellent verbal and written English language communication skills

• Strong organizational skills with outstanding attention to detail

• Dedication to outstanding customer service

• Positive, team-oriented attitude

• Ability to work in a high-energy, results-driven environment

• Self-managed, with the ability to take initiative and work with minimum supervision

• Strong computer skills, with the ability to learn new programs and applications. CRM experience is a plus.

• Dedicated to going the extra mile to deliver excellent performance

• Ownership/accountability for promised deliverables, with the ability to provide clarity/direction to others on their deliverables.

• Ability to proactively identify solutions or work to develop new approaches to meet changing needs, and then embrace new processes and ways of working.

• Willingness to learn, grow, and expand knowledge and responsibility.

• Self-motivated, achieving goals through teamwork and continuous learning.

• Dedication to continuous performance improvement

• Extremely self-motivated with a diligent work ethic

EDUCATION

• College degree in business, marketing, or a similar field, or equivalent experience.

Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.