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Customer and Admin Officer

/in /by

Work Schedule:  Monday to Friday 7 am to 4 pm (PHT)
Work setup:         Hybrid

Job Description
• Conduct and support audits for all activities across VIC and NSW, ensuring compliance with relevant standards and requirements.
• Manage customer communications, particularly regarding RFIs (Requests for Information), with a focus on achieving positive outcomes and timely results.
• Assist team members in preparing for audits and investigating any RFIs, providing guidance and ensuring all documentation is accurate and complete.
• Facilitate effective communication with both internal and external stakeholders to ensure smooth operations and information flow.
• Provide administrative assistance, including data entry, data cleaning, and general office tasks to support efficient operations.
• Handle incoming phone calls and emails, ensuring all inquiries are managed professionally and promptly.
• File and store company documents accurately, maintaining proper records and ensuring ease of retrieval.
• Maintain and safeguard confidential documents and sensitive information at all times.
• Suggest and implement improvements to enhance administrative processes and overall efficiency.
• Assist the sales team by responding to job or client inquiries, providing timely and accurate information.
• Provide training and support for new or existing team members to ensure they are equipped with the necessary skills and knowledge.
• Undertake other administrative duties as required to support the team and organization.

Job Requirements
• Proven experience in an administrative support or compliance/audit coordination role
• Experience working with internal and external stakeholders across multiple departments or locations

Skills
• High attention to detail, especially when dealing with documentation and data accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with database systems or audit tracking tools.

Interpersonal Attributes
• A proactive and team-oriented mindset.
• High level of confidentiality and integrity, particularly when handling sensitive documents.
• Willingness to take initiative and suggest process improvements


Due to the volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Flat Planet recruiters via the firm’s business contact number or business email address.