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L2 Application support

/in /by

The IT Support Specialist will be responsible for maintaining IT operations and infrastructure and providing support to end users as needed. This is to work hybrid (2x a week onsite)

The key points of responsibility are:

  • Provide helpdesk and end user support to Client’s employees, including education on applications, operations and functionality.
  • Maintain and support IT hardware and infrastructure – including asset management, meeting room software and hardware, deprovisioning as required.
  • Onboarding and offboarding of employees, including running induction sessions.
  • Follow and maintain IT policies and compliance in line with our SOC2 requirements.

Our ideal candidate:

  • Previous experience operating in a Level 2 IT support role.
  • Intermediate understanding of Google suite, and experience across both Mac and Windows.
  • Strong communications skills – particularly in the con of virtual teams and customers.
  • Experience with automation and scripting (in any language)
  • Experience working in a compliance framework such as SOC2 or ISO27001
  • Able to work independently and in collaboration with key stakeholders

Key contacts:

  • CTO (reporting manager)
  • People and Culture team (on and offboarding)
  • Platform team (core systems)
  • Business Operations & Systems Manager (business apps and services)
  • Information Security Committee (compliance)

Our tech stack (for reference):

  • Endpoints – Mac and Windows
  • Core Services – Google Workspace
  • Communications – Slack, Zoom
  • Business applications
  • Atlassian Suite (Jira, Confluence, Jira Service Management)
  • Microsoft Office
  • Miro
  • Mobile Device Management – Mosyle, Manage Engine Endpoint Central
  • Automation – Shell scripts, GAMADV-XTD3
  • Networking – Unifi