Technical Consultant | Careers | Flat Planet
+61 2 8412 8141

CAREERS PHILIPPINES

Technical Consultant

 

Job Responsibilities

AREAS of RESPONSIBILITIES and related ACTIVITIES:
  • Be responsible for client-specific systems integration with the client.
  • Set up merchants client account using best practice methodologies and ensure that the account is working as expected.
  • Provide remote consulting and execution services with a high degree of quality.
  • Demonstrate proficiency in client, client Integrations and client Implementation Service offerings.
  • Track all activities in PSA tool and document all merchant interactions.
  • Tackle adhoc assigned initiatives/projects.
Build out internal and external technical documentation.
  • Assist in building out internal systems custom integrations
Deliver Technical Escalations
  • Listen to the needs of new merchants and apply this knowledge to solve business and technical challenges and help drive merchant success.
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting.
  • Accurately document customer interactions in the tracking system and follow defined Client Services processes and workflows
  • Build and Develop Merchant Solutions and Develop Technical Documentation
  • Stay up-to-date on client platform changes/new features.
  • Create and maintain internal and external integration articles and videos for the client Platform
SPECIFIC Competencies
Strong analytical skills, interpretation and presentation of data
Attention to detail, problem solving, team player, HTML, JavaScript/JQuery, Python, Ruby, JSON, SQL, API and web services.
SYSTEMS
Mandatory: Microsoft Office (Word, Excel, Power Point) Advanced levels; Application Servers, ERP, WMS, PSA Tools
Desired: Shopify, Magento, BigCommerce, NetSuite, Dear, Cin7 and TradeGecko, Ebay, CRM, JIRA; Zoho CRM; and Zendesk
  • Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): exposure in integration, infastructure, web, being an IT consultant
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Software or equivalent.
  • Full-Time position(s) available.

Send your resume to recruit@flatplanet.com.au

Adapting to the New Normal

Flat Planet was founded on the philosophy that the world offers equal opportunity to everyone, even in the midst of a crisis. Our top priority as of the moment is to ensure the safety and well-being of our staff, as we provide you with continuous service and support to ensure that your business survives this ordeal.

We are remaining fully operational and we have equipped almost 95% of our staff to be able to work-from-home until the threat to everyone’s lives is removed.

In the Philippines, the government has placed the whole of Luzon and some cities in Visayas and Mindanao under community quarantine until the end of April. The company has decided that our staff will continue to work from the safety of their homes until May 17, 2020, unless there’s a government directive in the Philippines for the extension of the community quarantine.

Now more than ever, we are reminded that we are all in this together. We have amazing teams across the company that can help you in either full-time or on-demand capacity. If you, or other businesses you know, need any assistance, just send us a message and we'd be glad to help.

We remain fully dedicated to providing you with the business solutions available. If you are a past or current client in need of immediate action to your concern, please do not hesitate to message our Account Support.

 

Staff Well-Being

Since its inception in 2010, Flat Planet has made it its mission to develop high-value, professional, and aspirational Filipino talent. To ensure the well-being of our staff, we have dedicated key members of our management team to check in with our staff members regularly. Watch the video below to learn more:

Free Printable Coronavirus Resources

No one can deny the effects coronavirus is having on the world at large. Businesses, small and large alike, are feeling its impact. Feel free to use the signs, posters, and social media posts we have prepared below for your workplace or personal use.

About Flat Planet

Established in 2010, Flat Planet™ is a family-owned, Australian-operated firm run by Chris & Jenny Moriarty giving businesses safe, sustainable, and personalized way to access Southeast Asian talent and markets. We build, accommodate and manage teams of professionals on behalf of successful businesses from all over the world.

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Contact Us

T: +61 2 8412 8141

E : info@flatplanet.com.au

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