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Salesforce Administrator

Job Description:

You are experienced in Salesforce administration/management, comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects. You enjoy day-to-day support of Salesforce users, handling troubleshooting and ad-hoc training. You have proven skills acting as liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

As the Salesforce Administrator you will ensure that Client gets the greatest value from our Salesforce CRM system, and all the applications that it integrates with. Salesforce functions as the system of record for client-facing teams within the company and is used to manage critical client data as well as day-to-day sales processes and workflows.

Reporting to the Director of Sales Operations, your duties will include:
• Managing all aspects of Salesforce operations, including:
o New user account setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
o Resolving user support tickets, troubleshooting, and supporting day-to-day business processes
o Monitoring and improving user adoption
o Optimizing workflows, dashboards, and reporting
o Assisting in training subject matter experts on the effective use of Salesforce
o Configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Identifying and gathering requirements, translating into best practice and scalable solutions, with a focus on exceptional user experience
• Creating a platform roadmap and defining priorities with stakeholders
• Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement
within the SFDC environment.
• Liaising and owning the communication of any platform changes to end users and stakeholders.
• Overseeing data management to improve Salesforce data quality, implementing rules and automation as needed.
• Implementing new processes, educating sales operators and teams on utilizing the new tools and methods
• Developing and owning the onboarding and training of all new and ongoing Salesforce users
• Working with integrated applications, including Zendesk, Marketo, MuleSoft, JIRA

• Salesforce Certification as an Administrator or Advanced Administrator
• 5+ years of hands-on Salesforce administration/management experience with Sales Cloud, CPQ+, Partner Relationship Management, and MuleSoft
• Ability to translate high-level global sales strategies into system and process requirements and ensure local execution and business impact.
• Advanced Excel skills with a strong understanding of Salesforce data loader
• Proactive mindset toward platform enhancements
• Experience designing scalable, best-practice solutions
• Experience in change management and governance
• Excellent relationship-building skills and ability to communicate with stakeholders at all levels
• Highly self-motivated, proactive and directed, with keen attention to detail