IT Support | Flat Planet
+61 2 8412 8141


IT Support


  • Assist with remote installation of computer hardware and accessories
  • Remote configuring computer hardware and accessories
  • Responding in a timely manner to service issues and requests
  • Providing remote technical support across the company using variety of support tools.
  • Setting up accounts for new users
  • Account maintenance (such as User, Group, Computer)
  • Assist with remote repairing and replacing equipment as necessary


  • Communication skills
  • Interpersonal skills
  • Problem solving skills
  • Punctuality
  • Critical thinking skills
  • Teamwork and collaboration skills
  • Adaptability skills
  • Work ethic


  • Prior work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Good understanding of computer systems, particularly Windows & Mac
  • Hands-on experience with Windows and Mac
  • Familiarity with remote desktop applications and help desk ticketing tools (eg. Zendesk)
  • Experience with Linux desirable
  • Experience supporting mobile phones desirable
  • Experience packaging desktop applications using
    • Apple Store packages for MacOS
    • Preconfigured custom applications for MacOS
    • Chocolatey for Windows Devices
  • Experience with supporting MacOS in enterprise environment
  • Experience with supporting PC in enterprise environment
  • Experience with JumpCloud, Okta or similar
  • Experience with Microsoft Active Directory


  • Minimum IT Diploma level qualifications or equivalent
  • Tertiary qualifications desirable (though not mandatory) , e.g.
    • Computer Science
    • Computing
    • Engineering

About Flat Planet

Established in 2010, Flat Planet® is a family-owned, Australian-operated firm run by Chris & Jenny Moriarty giving businesses safe, sustainable, and personalized way to access Southeast Asian talent and markets. We build, accommodate and manage teams of professionals on behalf of successful businesses from all over the world.

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