IT Help Desk Administrator & Support Technician | Flat Planet
+61 2 8412 8141


IT Help Desk Administrator & Support Technician

Job Responsibilities:

  • Respond to all support queries through Zoho Desk Support System and escalate when required in a timely manner
  • Provide first line customer service and support for internal team, current and potential clients, suppliers, building management, concierge, and onsite teams
  • Answer 1300 phone and direct enquiries to the appropriate team members
  • Create and terminate users for Microsoft 365, Google Workplace and Zoho clients
  • Setup and configure computers, mobile devices, servers, networking equipment [modems, routers, switches, wireless access points etc.]
  • Provide level 1 & 2 customer service and support for 10 staff and 250 client users for all IT and hardware issues and escalate when required in a timely manner.
  • Liaise with external support providers as appropriate
  • Develop and maintain systems materials, training plans and user manuals
  • Identify tasks that could benefit from system automation and create solutions as directed using API’s and tech stack improvements
  • Continue to improve canned responses and automation
  • Identify I.T service trends and identify potential improvements to our self-service center.
  • Oversee monthly IT environment [endpoint, server, network etc.] maintenance tasks through RMM [Atera] with regular script [powershell] improvements to automate
  • Assist building an IT Help Desk team with Flat Planet
  • Ensuring backup systems [Backupify, Azure Backup, Barracuda, Veeam, Cloud Connect] are working correctly and regularly checked

Job Requirements:

  • High level Windows Server, Microsoft Azure, M365 administration, design and build
  • High level network administration, design and maintenance [using Cisco or Ubiquiti hardware to configure private networks including onsite and cloud-based [Azure] servers]
  • High level onsite and hosted firewall and security software [Preferably Bitdefender or Sophos]
  • Proficient with Ubiquiti, Microsoft Server, Windows 10, Microsoft Azure, AWS, google Workspace, Zoho, TeamViewer, Atera, IT Glue, My Glue, Sophos, Cisco, HP Device Manager
  • Ensuring client servers and resources are available each day

Not Required but Highly Desirable:

  • Experience with Yealink, Twilio and Cloud-Based PBX systems
  • LAN/WAN design and implementation
  • Microsoft Azure billing

Perks and Benefits

  • Competitive Salary – We offer competitive packages that goes beyond the normal Philippine Pay Scale
  • Foster professional and personal learning + growth – work with people from different cultures and countries to allow yourself to learn outside of your comfort zone
  • Work Schedule and setup – Work on site, Nightshift, Night Differential
  • Client – Australian



About Flat Planet

Established in 2010, Flat Planet® is a family-owned, Australian-operated firm run by Chris & Jenny Moriarty giving businesses safe, sustainable, and personalized way to access Southeast Asian talent and markets. We build, accommodate and manage teams of professionals on behalf of successful businesses from all over the world.

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