Support installation, configuration, and support of Microsoft Office 365 on various platforms | Careers | Flat Planet
+61 2 8412 8141


Helpdesk Analyst

Job Responsibilities:

    • Provide world-class customer experience with every interaction 
    • Engage and empathize with customers to support and resolve technical issues through completion 
    • Develop, foster and maintain highly effective customer interaction 
    • Support installation, configuration, and support of Microsoft Office 365 on various platforms 
    • Accurately document all work performed through ticketing system including details and outcomes 
    • Ensure accurate and timely resolution of all assigned issues 
    • Escalate product bugs or unresolvable cases 
    • Notice trends and report reoccurring problems 
    • Develop, foster and maintain effective working relationships with engineering to enhance the customer experience 
    • Update O365 licenses, subscriptions and user management as necessary 
    • Share your knowledge with teammates and guide them in the resolution of complex technical problems 
    • Collaborate with team members to enhance the customer experience 
    • Increase engagement with O365 
    • Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations 
    • Participate in product testing, tool building and pilot new projects 
    • Enforce a high quality customer service culture 
    • Stay up to date with technological changes in the industry with internal and external training 




    Adapting to the New Normal

    Flat Planet was founded on the philosophy that the world offers equal opportunity to everyone, even in the midst of a crisis. Our top priority as of the moment is to ensure the safety and well-being of our staff, as we provide you with continuous service and support to ensure that your business survives this ordeal.

    We are remaining fully operational and we have equipped almost 95% of our staff to be able to work-from-home until the threat to everyone’s lives is removed.

    In the Philippines, the government has placed the whole of Luzon and some cities in Visayas and Mindanao under community quarantine until the end of April. The company has decided that our staff will continue to work from the safety of their homes until May 17, 2020, unless there’s a government directive in the Philippines for the extension of the community quarantine.

    Now more than ever, we are reminded that we are all in this together. We have amazing teams across the company that can help you in either full-time or on-demand capacity. If you, or other businesses you know, need any assistance, just send us a message and we'd be glad to help.

    We remain fully dedicated to providing you with the business solutions available. If you are a past or current client in need of immediate action to your concern, please do not hesitate to message our Account Support.


    Staff Well-Being

    Since its inception in 2010, Flat Planet has made it its mission to develop high-value, professional, and aspirational Filipino talent. To ensure the well-being of our staff, we have dedicated key members of our management team to check in with our staff members regularly. Watch the video below to learn more:

    Free Printable Coronavirus Resources

    No one can deny the effects coronavirus is having on the world at large. Businesses, small and large alike, are feeling its impact. Feel free to use the signs, posters, and social media posts we have prepared below for your workplace or personal use.

    About Flat Planet

    Established in 2010, Flat Planet™ is a family-owned, Australian-operated firm run by Chris & Jenny Moriarty giving businesses safe, sustainable, and personalized way to access Southeast Asian talent and markets. We build, accommodate and manage teams of professionals on behalf of successful businesses from all over the world.

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