Customer Service Representative | Flat Planet
+61 2 8412 8141

CAREERS PHILIPPINES

Customer Service Representative

Job Description:

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • Strong American accent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Amenable to work night shift and Onsite (Makati)

Perks and Benefits

  • Competitive Salary – We offer competitive packages that goes beyond the normal Philippine Pay Scale
  • Foster professional and personal learning + growth – work with people from different cultures and countries to allow yourself to learn outside of your comfort zone
  • Client – US-based

 

 

 

 

 

 

 

 

 

 

MALAYSIA

VIETNAM

About Flat Planet

Established in 2010, Flat Planet® is a family-owned, Australian-operated firm run by Chris & Jenny Moriarty giving businesses safe, sustainable, and personalized way to access Southeast Asian talent and markets. We build, accommodate and manage teams of professionals on behalf of successful businesses from all over the world.

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Contact Us

T: +61 2 8412 8141

E : info@flatplanet.com.au

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