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  1. Head of Finance Always on the Grind

    Category: Blog/A Virtual Experience

    ... financial statements for management, and contact clients as I’m also in charge of collecting payments. I like touching base with clients because they’re very accommodating, and when you’re courteous towards ... Wednesday, 08 February 2017
  2. Five Tips to Effectively Manage Your Virtual Team

    Category: Blog/Practical Guide

    ... and deliver in a timely manner. Meet Regularly Getting to know each member of your onshore team takes time, and it is more difficult to establish rapport when there are geographical barriers. One way ... Wednesday, 18 January 2017
  3. How the Outsourcing Industry Disrupted the Philippine Middle Class

    Category: Blog/Impact

    ... power that property and auto sales in the country has spiked. In 2016, auto sales hiked 24.5% to 292,502 just as when neighboring countries such as Malaysia’s auto sales dropped 14%. There are thousands ... Thursday, 12 January 2017
  4. Client Services Manager Visits Sydney

    Category: Blog/A Virtual Experience

    ... achieving their business goals. Although I get to confirm how our clients see our staff and our company via phone or Skype calls, or when they request to expand their teams, or when they refer us to their ... Monday, 07 November 2016
  5. Benefits of Outsourcing Payroll

    Category: Blog/Hard Heads: The BPO Business Case

    ... and when you inevitable make miscalculations, your employees may consequently feel dissatisfied and unmotivated. On top of the occasional calculation errors, there are many tax and payroll regulations ... Tuesday, 25 October 2016
  6. The Role of Technology in Attracting and Managing Millennials

    Category: Blog/A Virtual Experience

    ... modest, professional, friendly, results- and process-oriented company. When it comes to recruiting and managing millennials, it is not sustainable to constantly give them prizes, rewards, and perks to ... Tuesday, 04 October 2016
  7. Creating a Culture of Transparency

    Category: Blog/Practical Guide

    ... or team, there are a few important things you can do to realize your ideal office culture. Infuse the company values When the company sets its mission, vision, and core values, it must be firm in ... Wednesday, 28 September 2016
  8. Elevate Your Business Using the Cloud

    Category: Blog/Hard Heads: The BPO Business Case

    ... and processes to be accessed and managed by authorized people, as opposed to programs that are anchored to a desktop. We’ve relied on the cloud more in the past decade than ever. When we update our Facebook ... Tuesday, 20 September 2016
  9. Build and Foster Trust in Your Virtual Team

    Category: Blog/Practical Guide

    ... have to mean being stuck in an atmosphere of suspicion; every working team needs trust at the core of its operations. Trust cannot be measured or gauged as easily as when you are in constant personal interactions ... Thursday, 15 September 2016
  10. Flat Planet Launches Android App

    Category: Blog/On The Ground In The Philippines

    ...  A simple thing like someone running late or a rostered day off that was approved months ago but since forgotten can cause confusion and frustration, when calls are not answered or tasks not performed, ... Tuesday, 06 September 2016
  11. Why Filipinos Make Excellent Employees

    Category: Blog/On The Ground In The Philippines

    ... go all out whenever any visitors are expected in their homes. They make sure that there is an abundance of food to eat during meals as if there is a fiesta in their house, regardless if the visitor will ... Thursday, 01 September 2016
  12. The Philippines and the Imminent Automation Shift

    Category: Blog/Impact

    ... is nothing to fear when new technology looms in the horizon. The Luddites in Britain during the Industrial Revolution were strongly opposed to new technology, not realizing that machines are productivity ... Wednesday, 31 August 2016
  13. The Right Time to Offshore

    Category: Blog/Hard Heads: The BPO Business Case

    ... in the past few years, achieving significantly better earnings since, having a higher growth rate overseas than when the business remained home. Offshoring is no longer just for large corporations—with ... Tuesday, 23 August 2016
  14. Car Enthusiast Fulfills His Dreams at Work

    Category: Blog/A Virtual Experience

    Anyone who knows Mike knows that he’s the biggest car enthusiast. When you hear him talk about four-wheel drives and how specific car parts work, you realize his vast expanse of auto knowledge is more ... Monday, 22 August 2016
  15. What to Ask When Interviewing Offshore Candidates

    Category: Blog/Practical Guide

    ... best staff members that will fit your team. The following are our suggestions on what to consider when hiring your new virtual staff. 1. Cleverly inspect skills and prior experience Not everything ... Tuesday, 16 August 2016
  16. The Struggling Philippine Transportation Infrastructure

    Category: Blog/On The Ground In The Philippines

    ... the roads, while the Metro Rail Transit (MRT) system has been continually condemned by commuters for being more of a regular disadvantage than a convenience. When Flat Planet was being established in ... Friday, 05 August 2016
  17. How Social Media Engagement Benefits Your Business

    Category: Blog/Hard Heads: The BPO Business Case

    ... with your intended audience. When your posts are engaging, followers are able to relate to them and attribute trust to your brand. This creates an audience base that shares your identity to each of their ... Wednesday, 03 August 2016
  18. Typhoon Season Begins in the Philippines

    Category: Blog/Practical Guide

    ... employees in need, although practical reality often means there is often very little that can be done. Despite the dire situation, this is typically when Philppine ingenuity shines bright. Across the ... Monday, 01 August 2016
  19. Encourage Employees to Increase Their Own Productivity

    Category: Blog/Impact

    ... set schedules and timelines. Less time should be wasted on distractions, and more attention given to accomplishing a task and improving in whenever possible. According to various human resources reports, ... Monday, 06 June 2016
  20. Live Chat Support Staff is a Tattoo Artist After Work Hours

    Category: Blog/A Virtual Experience

    ... as a slow cooker, rice cooker, or steamer. He’s also his team’s go-to guy when they need information on a product ASAP – they yell their questions at him from across the room when they don’t have time ... Friday, 03 June 2016

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