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  1. How the Philippines Remains Attractive to Australian Investors

    Category: Blog/Hard Heads: The BPO Business Case

    ... the excellent productivity, and forging an excellent relationship, the account expanded to more than ten positions, with a middle manager overseeing the work on the ground. The Philippines, coupled with ... Wednesday, 08 February 2017
  2. Head of Finance Always on the Grind

    Category: Blog/A Virtual Experience

    Eileen, the new leader of the Finance team of Flat Planet, just joined the company in January 2017. She has a degree in Accountancy, an MBA, and is also a CPA who has amassed more than a decade of experience ... Wednesday, 08 February 2017
  3. Five Tips to Effectively Manage Your Virtual Team

    Category: Blog/Practical Guide

    ... questions about your capabilities in delegating work, or if you’re causing more confusion than clarifications as the leader of your team. The following are suggestions for managing your virtual team as ... Wednesday, 18 January 2017
  4. How the Outsourcing Industry Disrupted the Philippine Middle Class

    Category: Blog/Impact

    ... remittances, the country’s traditional source of foreign exchange, with more foreign revenue. The World Bank estimates that by 2020 it could provide 2.6 million jobs and revenues of at least $50 million. ... Thursday, 12 January 2017
  5. Philippine BPO Sector Still an Economic Constant

    Category: Blog/On The Ground In The Philippines

    ... cost propositions may be more attractive for international companies. Similarly, Asian Development Bank (ADB) President Takehiko Nakao, said that the Philippines is expected to grow at a more solid rate ... Monday, 09 January 2017
  6. The Philippines’ Top National Concerns

    Category: Blog/On The Ground In The Philippines

    ... we aim to help our staff manage their finances more effectively so they can live with dignity and integrity.   Photos from Kalibrr and Wikipedia  ... Monday, 14 November 2016
  7. Client Services Manager Visits Sydney

    Category: Blog/A Virtual Experience

    ... nice break from our normal virtual interactions. It was even more rewarding to hear our clients’ remarks on how satisfied they are with our level of service, and how they want their staff to feel that ... Monday, 07 November 2016
  8. Benefits of Outsourcing Payroll

    Category: Blog/Hard Heads: The BPO Business Case

    ... time and effort focusing on these tasks each payroll period, you have to weigh the costs of outsourcing them instead of performing them in-house. And more often than not, it’s cheaper and much easier to ... Tuesday, 25 October 2016
  9. Experience Over Youth

    Category: Blog/Practical Guide

    ... the company and what type of messages work for the company’s audience. Experience spurs ideas into actions. Direction Seasoned employees tend to move forward in a more consistent direction because ... Monday, 24 October 2016
  10. Big Data Could Spell Big Business in the Philippines

    Category: Blog/Impact

    ... million jobs in the Philippines, but only two million are in the ICT sector. He said increasing the labor force to 10 million would alleviate poverty as more people would have higher-paying jobs. Big ... Thursday, 20 October 2016
  11. The Enduring Happiness of the Filipino

    Category: Blog/On The Ground In The Philippines

    ... problems is key to maintaining your everyday sanity and strength. This is highly evident online nowadays where, more than facing outstanding political and cultural issues head on, people engage in memes, ... Wednesday, 19 October 2016
  12. Thrive in the BPO Hub of Asia

    Category: Blog/Hard Heads: The BPO Business Case

    ... contribute to the progress of the Philippine economy, and create a more connected world focused on transcending barriers.  ... Tuesday, 11 October 2016
  13. The Role of Technology in Attracting and Managing Millennials

    Category: Blog/A Virtual Experience

    ... characteristics has its merits, but using it as a universal guide to generalise people may not be very telling as people’s behaviour and world views vary more according to cultures, socio-economic levels ... Tuesday, 04 October 2016
  14. Creating a Culture of Transparency

    Category: Blog/Practical Guide

    ... how they apply them to their everyday lives. You can market the brand through posters, newsletters, and social media to make them more frequently visible to the staff, providing them a clearer picture ... Wednesday, 28 September 2016
  15. Philippines’ Broadband Improvement Set to Benefit BPOs

    Category: Blog/Impact

    ... rate—at least $18 per month, which is almost four times more expensive than the global average of $5.20. Pricing in the new broadband project has not been announced. BPO Growth The Business Process ... Monday, 26 September 2016
  16. Elevate Your Business Using the Cloud

    Category: Blog/Hard Heads: The BPO Business Case

    ... and processes to be accessed and managed by authorized people, as opposed to programs that are anchored to a desktop. We’ve relied on the cloud more in the past decade than ever. When we update our Facebook ... Tuesday, 20 September 2016
  17. Build and Foster Trust in Your Virtual Team

    Category: Blog/Practical Guide

    ... that you trust them enough to work on important responsibilities, but it also allows them to work on their management and leadership skills, giving them more opportunities for growth beyond their job scope. ... Thursday, 15 September 2016
  18. Why Filipinos Make Excellent Employees

    Category: Blog/On The Ground In The Philippines

    ... Filipino households tend to be huge as extended family members also live under one roof, so families are very closely knit. They value family more than anything else so they focus their efforts in helping ... Thursday, 01 September 2016
  19. The Philippines and the Imminent Automation Shift

    Category: Blog/Impact

    ... And while this threatens millions of jobs, industry experts are optimistic that there is an opportunity for more growth for the Philippines. The period of automation has already begun abroad. In the ... Wednesday, 31 August 2016
  20. The Right Time to Offshore

    Category: Blog/Hard Heads: The BPO Business Case

    More and more businesses are turning to offshoring to maintain optimum operations. Research from Macquarie Securities estimated that about four in every ten Australian companies have expanded offshore ... Tuesday, 23 August 2016

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