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  1. How the Philippines Remains Attractive to Australian Investors

    Category: Blog/Hard Heads: The BPO Business Case

    ... cost of an administrative customer service employee, for example, ranges around $15,000 to $20,000 AUD per year, which is less than half the Australian salary for an equivalent job. Median labor rates ... Wednesday, 08 February 2017
  2. How the Outsourcing Industry Disrupted the Philippine Middle Class

    Category: Blog/Impact

    ... 10% to the country’s GDP. But the Philippines is now more than a capital for call centers and customer service. It’s a hub for outsourcing complex, high-level functions such as bookkeeping, graphic design, ... Thursday, 12 January 2017
  3. Client Services Manager Visits Sydney

    Category: Blog/A Virtual Experience

    ... potential customers value our commitment to helping them effectively and efficiently run their businesses. As Flat Planet’s Client Services Manager, I am proud to be an ambassador of Filipino culture and ... Monday, 07 November 2016
  4. Thrive in the BPO Hub of Asia

    Category: Blog/Hard Heads: The BPO Business Case

    ... Filipinos is the virtue of hospitality, and providing a red carpet experience to their clients and customers is second nature to them, making clients feel thoroughly taken care of. While the Philippines ... Tuesday, 11 October 2016
  5. How Social Media Engagement Benefits Your Business

    Category: Blog/Hard Heads: The BPO Business Case

    ... and shop. In some ways, there already is a captive market in this digital world. Having social media pages people can like, share, and comment in boosts visibility for both existing and new customers. ... Wednesday, 03 August 2016
  6. Live Chat Support Staff is a Tattoo Artist After Work Hours

    Category: Blog/A Virtual Experience

    ... queries of customers satisfactorily and as soon as possible. “To do this, everyone in my team has to read all the manuals, brochures and what have you on all the products our client sells online and get ... Friday, 03 June 2016
  7. Market Your Business In Your Own Unique Way

    Category: Blog/Practical Guide

    ... lower prices than a bigger competitor when it comes to products in bulk.   So where can small businesses compete? In other areas apart from prices, that’s where. A small shop can offer better customer ... Tuesday, 31 May 2016
  8. Reap the Benefits of Offshoring

    Category: Blog/Impact

    All businesses regardless of whether they’re big or small are always under pressure to beat the competition and get more customers. One way to do this is if businesses can provide their customers with ... Wednesday, 20 April 2016
  9. Using Social Media to Expand Your Business

    Category: Blog/Impact

    ... of small business respondents engaged with their customers on social media, despite Australia being ranked fifth globally for social media penetration. When it came to SEO use, only 28 percent of the businesses ... Wednesday, 06 April 2016
  10. Email Marketing Is Still King

    Category: Blog/Impact

    ... to converting new customers.  The study revealed that of the 300,000 referrals who became new customers, 50.8 percent were reached by email, compared to 26.8 percent for Twitter and 22 percent for Facebook. ... Tuesday, 22 March 2016
  11. Use Technology to Improve Small Businesses

    Category: Blog/Practical Guide

    ... and 999. Based on the results, it was revealed that small businesses and companies all over the world have a basic understanding of the importance of analytics, collaborative and customer relationship ... Wednesday, 02 March 2016
  12. Help Your Company Prevent Serious Accounting Mistakes

    Category: Blog/Impact

    Many small companies and businesses are vulnerable in their early years. After all, they’re still finding their footing in the market, accumulating customers and clients, and generally trying to get ... Thursday, 18 February 2016
  13. Trends in the New Workplace Small Businesses Should Adjust to

    Category: Blog/Practical Guide

    Industry experts have it that companies should find means to remain in constant and close contact with their customers. This, they say, is among the best business practices that will help small companies ... Wednesday, 17 February 2016
  14. Should You Build an App for your Business?

    Category: Blog/Practical Guide

    ... of the new mobile commerce industry that has also developed. Many are now venturing into mobile app development, or offering apps to better serve their customers.  Engaging in mobile app development ... Friday, 29 January 2016
  15. Own Your Goals and Base them on Your Own Values

    Category: Blog/Impact

    ... aim for. Do you want a promotion? Do you want a better, streamlined work process that will make your daily tasks easier and more efficient?  Some want to increase their number of customers and clients, ... Tuesday, 19 January 2016
  16. E-commerce Systems Help Companies Increase Sales

    Category: Blog/Practical Guide

    ... a product company that does not have the ability to sell via a website runs the risk of losing what is a potentially big market of customers. By engaging in e-commerce, businesses reach a wider audience ... Thursday, 26 November 2015
  17. Maintaining Good Business Relationships with Clients

    Category: Blog/Impact

    ... good customer service: it’s about proving your worth on a regular basis. Nurturing client relationships takes time. As business owners, we should make sure that we possess the right and necessary qualities ... Monday, 23 November 2015
  18. Why I Offshored Myself to the Philippines

    Category: Blog/A Virtual Experience

    ... What about your accounting department? What about your customer service? The answer is likely not all in the same country, even for SMEs. Even single departments can be split across continents. If you ... Monday, 16 November 2015
  19. Address the Problem of Poor Customer Service

    Category: Blog/Practical Guide

    ... however, one aspect of operations should never be neglected: customer service. Ineffective or even bad customer service is one of the more serious problems that small companies face as they try to get ... Thursday, 12 November 2015
  20. Offshore Database Management to Cut IT Costs and Increase User Satisfaction

    Category: Blog/Impact

    ... it is the repository of the company’s customer information, marketing and sales activities, and generally everything else that’s crucial to business operations.  It’s also used to monitor the development ... Friday, 30 October 2015

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