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  1. Head of Finance Always on the Grind

    Category: Blog/A Virtual Experience

    ... financial statements for management, and contact clients as I’m also in charge of collecting payments. I like touching base with clients because they’re very accommodating, and when you’re courteous towards ... Wednesday, 08 February 2017
  2. Five Tips to Effectively Manage Your Virtual Team

    Category: Blog/Practical Guide

    ... messaging is a passive way of communicating as there is always a delay in responses. Flat Planet believes in taking an active role in communicating with stakeholders. Employees in contact with clients ... Wednesday, 18 January 2017
  3. Flat Planet Wins Its Third BRW Fast 100 Award!

    Category: Blog/A Virtual Experience

    ... in our efforts to ensure clients maintain a competitive edge in their respective industries all over the world. We’ve been very fortunate to collaborate with the many clients whose businesses we believe ... Tuesday, 22 November 2016
  4. Client Services Manager Visits Sydney

    Category: Blog/A Virtual Experience

    Last month, our very own Victoria met with various clients in Australia. Here she recounts her experiences during her recent visit. Last October 2, I was given an opportunity by Flat Planet to visit ... Monday, 07 November 2016
  5. The Enduring Happiness of the Filipino

    Category: Blog/On The Ground In The Philippines

    ... that carries over to the workforce, essentially creating that resilient business environment that clients love about Filipinos. Photos from PhilNews and Youtube.  ... Wednesday, 19 October 2016
  6. Thrive in the BPO Hub of Asia

    Category: Blog/Hard Heads: The BPO Business Case

    ... of international clients. Filipinos hit the ground running because they have high comprehension and articulation capabilities, especially for contact centres. In many other businesses such as web development, ... Tuesday, 11 October 2016
  7. The Role of Technology in Attracting and Managing Millennials

    Category: Blog/A Virtual Experience

    ... virtual talent from the Philippines to work remotely for our clients in all corners of the globe is made possible by technology. We owe our existence to the rise of cloud computing, low-cost communication ... Tuesday, 04 October 2016
  8. Creating a Culture of Transparency

    Category: Blog/Practical Guide

    ... so our high-value employees are fully informed and updated about activities happening on a strategic level, about clients’ progress, their daily workload, and more. They respectfully give us their insights ... Wednesday, 28 September 2016
  9. Elevate Your Business Using the Cloud

    Category: Blog/Hard Heads: The BPO Business Case

    ... a virtual staffing company, our objective is to provide the right tools to our employees so they can work as efficiently and communicate properly with their clients. Having cloud services have done a world ... Tuesday, 20 September 2016
  10. Build and Foster Trust in Your Virtual Team

    Category: Blog/Practical Guide

    ... responsive, and responsible with their given roles as they work together with their clients. Flat Planet ensures that there is a foundation of trust that can be built upon, and this allows the teams to ... Thursday, 15 September 2016
  11. Flat Planet Launches Android App

    Category: Blog/On The Ground In The Philippines

    ... on behalf of our clients, and what we feel would improve the entire experience the most. It also makes it easier to quickly convey information across multiple staff inside your business who require visibility. ... Tuesday, 06 September 2016
  12. Why Filipinos Make Excellent Employees

    Category: Blog/On The Ground In The Philippines

    ... Outsourcing (BPO) in the whole world, and has garnered a respectable reputation for quality service to foreign clients. Whether it be in contact centers, or high-level positions, the laudable characteristics ... Thursday, 01 September 2016
  13. The Philippines and the Imminent Automation Shift

    Category: Blog/Impact

    ... documents of clients from the United States are already requiring RPA to be used by agents, so the automation is expected to come as soon as new contracts are created and renewed. What can be done to ... Wednesday, 31 August 2016
  14. Car Enthusiast Fulfills His Dreams at Work

    Category: Blog/A Virtual Experience

    ... Strada. Mike was previously part of the Technical Support industry for Australia, where he learned how to interact with Aussie clients, giving him the perfect experience for Flat Planet. Joining Flat ... Monday, 22 August 2016
  15. Typhoon Season Begins in the Philippines

    Category: Blog/Practical Guide

    ... of typhoons, which helps management gauge and predict the level of operations in the coming days. By using this service, clients can normally get several days’ warning before any interruptions. Flat ... Monday, 01 August 2016
  16. What ASEAN Integration Means for High Value Filipino Talent

    Category: Blog/Impact

    ... its reputation as the regional BPO hub for its long-standing relations with foreign clients, adaptability to Asian and Western cultures, vast pool of English-speaking employees who are competent, responsive, ... Friday, 29 July 2016
  17. Encourage Employees to Increase Their Own Productivity

    Category: Blog/Impact

    ... focus on work and in the process increase productivity. Flat Planet is a company where employees take pride in professionalism. As virtual talent, they work on schedules set by clients and they are more ... Monday, 06 June 2016
  18. Live Chat Support Staff is a Tattoo Artist After Work Hours

    Category: Blog/A Virtual Experience

    ... day is very busy in our corner of Flat Planet because everyone in my team is focused on responding to inquiries from customers and potential customers of our clients.  But we don’t just give answer questions, ... Friday, 03 June 2016
  19. Market Your Business In Your Own Unique Way

    Category: Blog/Practical Guide

    ... for instance, can use a rewards program or loyalty discount to encourage customers to refer more clients. In many cases, referral may be more relevant than loyalty. Tip No. 5: Do online marketing Small ... Tuesday, 31 May 2016
  20. Not a Model, But a Model Employee

    Category: Blog/A Virtual Experience

    ... on Jayne’s work as an order entry administrator for one of Flat Planet’s Australian company-clients. According to Jayne, her work is non-stressful, but it requires alertness and vigilance. “What I do ... Thursday, 19 May 2016

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