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  1. How the Philippines Remains Attractive to Australian Investors

    Category: Blog/Hard Heads: The BPO Business Case

    For years now, the Philippines has maintained its reputation as the Business Process Outsourcing (BPO) capital of the world because of low labor costs and high quality labor force. The Philippine Institute ... Wednesday, 08 February 2017
  2. Head of Finance Always on the Grind

    Category: Blog/A Virtual Experience

    ... financial statements for management, and contact clients as I’m also in charge of collecting payments. I like touching base with clients because they’re very accommodating, and when you’re courteous towards ... Wednesday, 08 February 2017
  3. Five Tips to Effectively Manage Your Virtual Team

    Category: Blog/Practical Guide

    ... every team’s productivity because it gauges how well each member understands responsibilities, daily operations, strategies, and helps determine the need for further learning and career development. These ... Wednesday, 18 January 2017
  4. Benefits of Outsourcing Payroll

    Category: Blog/Hard Heads: The BPO Business Case

    Payroll plays a crucial part of your business as it’s the way to reward and retain employees for the work that they do for your company. It can be a tedious task because it takes a lot of time to accomplish, ... Tuesday, 25 October 2016
  5. Experience Over Youth

    Category: Blog/Practical Guide

    ... But these new media giants are exceptions and not the rule. There are many young professionals who often stumble in their tasks at work simply because they do not have the wisdom and experience to tackle ... Monday, 24 October 2016
  6. Thrive in the BPO Hub of Asia

    Category: Blog/Hard Heads: The BPO Business Case

    ... of international clients. Filipinos hit the ground running because they have high comprehension and articulation capabilities, especially for contact centres. In many other businesses such as web development, ... Tuesday, 11 October 2016
  7. The Role of Technology in Attracting and Managing Millennials

    Category: Blog/A Virtual Experience

    ... and other factors. In Australia, many millennials are focused on being independent, moving out on their own as soon as they can. Here in the Philippines, partially because of the financial reality, many ... Tuesday, 04 October 2016
  8. Creating a Culture of Transparency

    Category: Blog/Practical Guide

    ... in an office where staff hit productivity lows because they are kept in the dark? Would you be able to find fulfillment in a team where gossip and distrust festers? Employees who do not experience honesty ... Wednesday, 28 September 2016
  9. Elevate Your Business Using the Cloud

    Category: Blog/Hard Heads: The BPO Business Case

    ... into our everyday lives because of the easy access and real-time results. But what are its benefits to businesses, especially to those that are just emerging? Flexibility The cloud is an agile tool ... Tuesday, 20 September 2016
  10. The Philippines and the Imminent Automation Shift

    Category: Blog/Impact

    Automation has been a prominent buzzword in the Business Process Outsourcing (BPO) industry in the Philippines this past year, mostly because it has incited fear about job security, especially in the contact ... Wednesday, 31 August 2016
  11. Car Enthusiast Fulfills His Dreams at Work

    Category: Blog/A Virtual Experience

    ... Flat Planet is just a bonus because I get to work with vehicles, and I get to help real people. These are real people that you get to affect lives,” he said. “Flat Planet changed my life because I was ... Monday, 22 August 2016
  12. Philippine K-12 Education System Set to Boost IT-BPO Industry

    Category: Blog/Impact

    ... encourage and influence the members to accept applicants coming from the 12-year program. Another fear was that future talent will decline in the future because of the two extra required years of school. ... Tuesday, 16 August 2016
  13. Encourage Employees to Increase Their Own Productivity

    Category: Blog/Impact

    Productivity is very important to success, and more productive employees have higher chances of becoming more successful because they secure more achievements at work. But how does one become more productive? ... Monday, 06 June 2016
  14. Live Chat Support Staff is a Tattoo Artist After Work Hours

    Category: Blog/A Virtual Experience

    Ralph Edward or “Papi” is the easily the funniest person in Flat Planet.  Even the most casual conversation with him ends up with you laughing and losing your dignity because you might’ve snorted once ... Friday, 03 June 2016
  15. Market Your Business In Your Own Unique Way

    Category: Blog/Practical Guide

    ... and services to the customer as if they’re paying you millions. Small customers appreciate businesses that do not undermine them or neglect to provide them with good service just because they’re only buying ... Tuesday, 31 May 2016
  16. Not a Model, But a Model Employee

    Category: Blog/A Virtual Experience

    ... industries. “This type of work requires clear eyes because you have to make sure  that the records don’t have typos or numerical errors in them. It’s all part of the quality review system when it comes ... Thursday, 19 May 2016
  17. Manage Virtual Employees and Teams for Better Output

    Category: Blog/Hard Heads: The BPO Business Case

    ... some of their work processes: the cost effectiveness of outsourcing goes without saying.  For their part, many highly-skilled professionals enjoy working remotely because they have the freedom of working ... Wednesday, 18 May 2016
  18. Tips for Business Owners

    Category: Blog/Impact

    ... trying to do everything by yourself Small business owners often start off thinking that they can manage the business on their own or with a very small staff. This is because they have limited budgets. ... Wednesday, 11 May 2016
  19. Keep Your Company Culture Positive, Happy

    Category: Blog/Practical Guide

    ... while those who are unhappy and unsatisfied (without considering the factor of salaries and perks) tend to leave. Companies should make steps to keep everyone happy at work, because happy people are productive ... Thursday, 05 May 2016
  20. Watch Out: Accountant Busy at Work

    Category: Blog/A Virtual Experience

    ... she's working. “I won’t lie and say that I don’t find the work difficult because it is. I sometimes get headaches from looking at all the numbers! I have to double-check if I numbered everything, and ... Friday, 29 April 2016

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