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Steadily Improving Retention Rates in the Country’s BPO Industry

Monday, 09 March 2015 12:13

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The results of a recent survey on the Philippine business process outsourcing (BPO) revealed that less employees in the BPO sector are quitting their jobs and more are staying because of improved conditions.  Towers Watson said that in its survey, it comes out that staff turnover in the country’s BPO industry decreased in 2014.  Towers Watson’s yearly BPO/Shared Services/Call Center Industry Total Rewards Survey is said to be the largest compensation survey report in the Philippines.According to the survey, the BPO sector has succeeded in retaining more of its employees in 2014, and the turnover rate has fallen to 20 percent. This is a very good improvement over the attrition rates from 2011 to 2013 which are pegged at 33, 24 and 26 percent respectively.


Contact Flat Planet and Get Effective Decision-Makers to Work for You

Monday, 23 February 2015 11:11


We all want employees who have initiative and are confident enough to make decisions on their own based on what they know of the company’s goals and internal regulations. From the onset, we can gauge how sharp the decision-making skills of job applicants are by asking different interview questions about their experience and competence when it comes to taking stands and acting independently on work issues. Decisiveness when it comes to decision-making is important in all jobs, but particularly so in jobs wherein one has to lead teams.When gauging the decision-making skills of candidates, it’s also important that we determine their ability and confidence to solve problems.


More Growth in the BPO Industry as Philippines Prepares for ASEAN Integration

Monday, 09 February 2015 11:05


In the coming months, the Philippines and its business process outsourcing (BPO) industry will be preparing for the country’s entry into the ASEAN Economic Community (AEC), and in the process. Also get ready for its participation in the Trans-Pacific Partnership (TPP). The AEC refers to regional economic integration among Southeast Asian nations by 2015. AEC aims to establish the following: (1) a single market and production base, (2) a highly competitive economic region, (3) a region of equitable economic development, and (4) a region fully integrated into the global economy. In a nutshell, the AEC will transform ASEAN into a region with free movement of goods, services, investment, skilled labour, and freer flow of capital. The ASEAN is made up of Brunei Darussalam, Cambodia, Lao PDR, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam. 


Outsourcing CRM (Customer Relations Management) Solutions for Companies

Monday, 26 January 2015 11:16

flatplanet blog practical guide Ways to solve challenges faced by virtual teams

Can customer relationship management functions be outsourced? Sure they can! Outsourcing CRM means outsourcing functions that are part and parcel of the company’s customer relationship program to a specialized partner. This partner can and should be able to provide its clients with customer intelligence that they previously did not have. This customer intelligence may have to do with IT-related matters, digital marketing, email, chat and phone support, full-blown call center. Clients can then direct their in-house internal CRM teams to focus on aspects and operations that clients want to keep internal, such as  branding and marketing.


Giving Recognition to Employees Improves the Organizational Climate

Monday, 12 January 2015 10:52


Companies that give their employees recognition have higher chances of securing a more positive, more productive, and more innovative organizational climate.  A company culture where employees feel that their efforts are recognized and acknowledged by their superiors will generate more success for the company.There is no debating the truth that people who feel appreciated by their peers and superiors feel more positive about themselves and their work. They feel more inspired to do a good job and come in early for work because they are doing it more than just for monetary reasons: they feel that their work is appreciated by the company, and they gain hope that their efforts – recognized and acknowledged – can and will eventually lead to better things career-wise.


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