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How We Ensure Employees’ Continued Productivity

Friday, 28 August 2015 17:18

IMG 6973In the last decade, there has been mounting evidence suggesting that many BPO employees in the Philippines experience health issues. As they often work long and irregular hours, many have bad sleeping and eating patterns. Many of them become prone to abusing alcohol, tobacco and drugs. Companies have seen the need to implement special policies to see to the physical and psychological health needs of their employees, particularly those who work night shift. 

Not all BPO companies offer night shifts, but for those that do, they should clearly define the policies that will cover employees to protect and ensure their health. 


Why organisational culture is the concern of everyone

Monday, 13 July 2015 11:36

FlatPlanetProgrammersCompanies with high employee engagement rates are more successful at hiring, can deliver better and stronger customer service, and have negligible turnover rates. It's very important that companies implement  programs and schemes that will encourage employees to take a deeper interest in the company. Employees that embrace the company culture are employees who will find it easier to stay longer. In cases where employees are not aware of the company culture or do not care about it, these same employees will not develop loyalty to the company and can be easily attracted to work for other organizations which have stronger engagement programs.


Vital Ingredients to Meet New Market Demands

Tuesday, 30 June 2015 18:17


One of the evolving trends in the international business process outsourcing (BPO) industry is the focus on evolving talent and skills among employees. The Shared Services & Outsourcing Network (SSON) in its 2015 Annual State of the Shared Services Industry Report declared that regardless of how impressive the technology companies use and how valuable the business intelligence they have, if they do not have “quality staff”, the services these companies have “will be missing that vital ingredient that differentiates good service from excellent service.”The SSON research included a survey among almost 500 shared services practices” wherein one of the question SSON asked concerned which key characteristics or skill sets they want to focus on as a means to push customer satisfaction.


Philippine Ranking in International Rule of Law Index Improves

Monday, 15 June 2015 11:21


The Philippines’ ranking in the Rule of Law Index 2015 by the World Justice Project has improved. Based in reports, The Philippines ranked 51st out of 102 countries covered by this year’s index. The country’s position elevated nine notches from 60th out of 99 countries in 2014. It is now considered the most improved in the Southeast Asian region. In the ranking, the Philippines is behind Singapore (9th) and Malaysia (38th), but ahead of Indonesia (52nd), Thailand (56th) and Vietnam (64th).The WJP Rule of Law Index is said to be the most comprehensive index of its kind and the only index to rely solely on primary data. The Index’s scores are built from the assessments of local residents (1,000 respondents per country) and local legal experts. This, its proponents point out, ensure that findings reflect the conditions experienced by the population, including marginalized sectors of society. 


Philippines Tops List of Most Improved Countries in the Asia-Pacific

Monday, 01 June 2015 11:21


In its most recent report, the Economist Intelligence Unit (EIU) declared that the Philippines tops its list of the most improved country in Asia-Pacific when it comes to preparedness to enter Public-Private Partnership (PPP) agreements.  The EIU released its report this last April with the title “Evaluating the environment for public-private partnerships in Asia-Pacific, The 2014 Infrascope”. The 2014 Asia Infrascope report explains that country rankings are based on the weighted sum of six category scores, namely in the areas of the regulatory framework, institutional framework, operational maturity, investment climate, financial facilities and subnational adjustment.


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