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How the Outsourcing Industry Disrupted the Philippine Middle Class

Thursday, 12 January 2017 13:15

One of the Philippines’ major economic drivers is the Business Process Outsourcing (BPO) industry, which provides 1.3 million jobs and $25 billion in revenue. In 2017, the industry is expected to exceed remittances, the country’s traditional source of foreign exchange, with more foreign revenue. The World Bank estimates that by 2020 it could provide 2.6 million jobs and revenues of at least $50 million.


Big Data Could Spell Big Business in the Philippines

Thursday, 20 October 2016 11:18

A person’s Google search, online browsing or shopping history, or a simple photo post on social media—all these fall under big data, the umbrella term used to describe the collection and analysis of massive amounts of information from different types of traditional and digital transactions and activities. And there is big business in harvesting these data to interpret and monetize trends and patterns for business.

Henry Aguda, former Globe Telecom Chief Information Officer said that 10 million jobs could be created in the big data space in five years. Statistics say that there are currently about 40 million jobs in the Philippines, but only two million are in the ICT sector. He said increasing the labor force to 10 million would alleviate poverty as more people would have higher-paying jobs.


Philippines’ Broadband Improvement Set to Benefit BPOs

Monday, 26 September 2016 10:34

The deployment of a national broadband plan was one of President Rodrigo Duterte’s initiatives in his State of the Nation Address last July 25, 2016. “Wi-Fi access shall be provided at no charge in selected public places including parks, plazas, public libraries, schools, government hospitals, train stations, airports, and seaports,” he said, to the delight of millions of Filipinos.

The Department of Information and Communications Technology (DICT), organized at the tailend of Former President Benigno Aquino III’s administration, now led by Rodolfo Salalima, has been given this nationwide task of implementing a new broadband infrastructure.


The Philippines and the Imminent Automation Shift

Wednesday, 31 August 2016 10:16

Automation has been a prominent buzzword in the Business Process Outsourcing (BPO) industry in the Philippines this past year, mostly because it has incited fear about job security, especially in the contact center workforce. But what does automation really mean and how will it affect the BPO industry and the Philippine economy?

Automation is the movement of utilizing artificial intelligence (AI), robotics, and sophisticated systems to replace the human element in jobs that can be taken over by machines. 72% of the BPO workforce is composed of the “lower value” sector, which call center agents fall under. And while this threatens millions of jobs, industry experts are optimistic that there is an opportunity for more growth for the Philippines.


Philippine K-12 Education System Set to Boost IT-BPO Industry

Tuesday, 16 August 2016 16:24

As the Philippines undergoes a drastic overhaul of its education system, many Filipinos and businesses raise their concerns about how this will affect the Philippine workforce and the IT-BPO industry in the coming years. This year, the ten-year school system has been amended with two additional years in senior high school, making it a 12-year Basic Education Program for both private and public schools in the Philippines.

However, this transition will not prompt a shortage of employees in the workforce. Experts say that this change attracts more opportunities in the industry, so there is no need to worry about job opportunities or workforce shortage in the country.


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