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Hard Heads: The BPO Business Case

How the Philippines Remains Attractive to Australian Investors

Wednesday, 08 February 2017 18:13

For years now, the Philippines has maintained its reputation as the Business Process Outsourcing (BPO) capital of the world because of low labor costs and high quality labor force. The Philippine Institute for Development Studies (PIDS), released its Policy Notes in January 2017 detailing why the country is a viable option for the growing Australian SME sector.


Benefits of Outsourcing Payroll

Tuesday, 25 October 2016 10:44

Payroll plays a crucial part of your business as it’s the way to reward and retain employees for the work that they do for your company. It can be a tedious task because it takes a lot of time to accomplish, and when you inevitable make miscalculations, your employees may consequently feel dissatisfied and unmotivated. On top of the occasional calculation errors, there are many tax and payroll regulations that you need to thoroughly understand. A mistake on either the classification of staff, tax deposits, and overtime payments, among others can be very costly when penalized. Outsourcing your payroll is an excellent option that you may take as it is a solution that will eliminate problems and headaches from the in-house payroll process.


Thrive in the BPO Hub of Asia

Tuesday, 11 October 2016 16:33

Choosing the offshore site for your business may be one of the most important decisions you will make for your business. There is a huge risk in transferring some of your company’s operations to another country, but knowing which one makes all the difference.

The Philippines has been consistently ranking in the top Business Process Outsourcing (BPO) destinations in the world, and is becoming the regional center of the industry. No longer considered as “The Sick Man of Asia” but as “The Next Asian Miracle,” The Philippines has been enjoying a robust economy built on foreign investments, especially by the BPO industry.


Elevate Your Business Using the Cloud

Tuesday, 20 September 2016 12:06

Most businesses have adapted to new technological innovations in the workplace, one of them being the cloud. Cloud computing involves a platform accessible through the Internet, allowing certain tasks and processes to be accessed and managed by authorized people, as opposed to programs that are anchored to a desktop.

We’ve relied on the cloud more in the past decade than ever. When we update our Facebook statuses, check our bank accounts through our smartphones, watch a movie on Netflix, or edit a Google doc on an iPad, we access data through the cloud. These activities have then since become embedded into our everyday lives because of the easy access and real-time results. But what are its benefits to businesses, especially to those that are just emerging?


The Right Time to Offshore

Tuesday, 23 August 2016 13:56

More and more businesses are turning to offshoring to maintain optimum operations. Research from Macquarie Securities estimated that about four in every ten Australian companies have expanded offshore in the past few years, achieving significantly better earnings since, having a higher growth rate overseas than when the business remained home. Offshoring is no longer just for large corporations—with today’s advanced technology and highly competent global talent, it also benefits smaller companies. As this trend continues to flourish, maybe you’ve been thinking of offshoring some components of your business to a third party provider.


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